https://community.ee.co.uk/t5/Apple-Devices/Not-received-my-new-handset-but-sim-has-switched-over/m-p/1366329#M146519 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4311264">@Higgs27</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>Have you downloaded and installed the DPD app and made sure that you have registered with the same details that EE have?</P> <P>You will receive notification via the app the day before delivery and another one on the day with a one hour window.</P> <P>You can also ring customer service to find out, as we would not know.</P> <P>What handset, storage size and colour have you ordered?</P> <P>&nbsp;</P> Sat, 09 Mar 2024 13:46:06 GMT Schockwave 2024-03-09T13:46:06Z https://community.ee.co.uk/t5/Apple-Devices/Not-received-my-new-handset-but-sim-has-switched-over/m-p/1366320#M146518 <P>I upgraded my handset on 5th March 2024, I have not received the handset but my sim as updated with new plan. When will I receive my handset?&nbsp;</P> Sat, 09 Mar 2024 13:27:02 GMT https://community.ee.co.uk/t5/Apple-Devices/Not-received-my-new-handset-but-sim-has-switched-over/m-p/1366320#M146518 Higgs27 2024-03-09T13:27:02Z https://community.ee.co.uk/t5/Apple-Devices/Not-received-my-new-handset-but-sim-has-switched-over/m-p/1366329#M146519 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4311264">@Higgs27</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>Have you downloaded and installed the DPD app and made sure that you have registered with the same details that EE have?</P> <P>You will receive notification via the app the day before delivery and another one on the day with a one hour window.</P> <P>You can also ring customer service to find out, as we would not know.</P> <P>What handset, storage size and colour have you ordered?</P> <P>&nbsp;</P> Sat, 09 Mar 2024 13:46:06 GMT https://community.ee.co.uk/t5/Apple-Devices/Not-received-my-new-handset-but-sim-has-switched-over/m-p/1366329#M146519 Schockwave 2024-03-09T13:46:06Z