https://community.ee.co.uk/t5/Apple-Devices/Ee-app/m-p/1363879#M146471 <P>It’s saying on my EE account, my server can’t connect to my upgrade on my new phone. It’s not showing it iPhone 14 Plus&nbsp;</P> Sat, 02 Mar 2024 11:06:57 GMT Sandiemay 2024-03-02T11:06:57Z https://community.ee.co.uk/t5/Apple-Devices/Ee-app/m-p/1363879#M146471 <P>It’s saying on my EE account, my server can’t connect to my upgrade on my new phone. It’s not showing it iPhone 14 Plus&nbsp;</P> Sat, 02 Mar 2024 11:06:57 GMT https://community.ee.co.uk/t5/Apple-Devices/Ee-app/m-p/1363879#M146471 Sandiemay 2024-03-02T11:06:57Z https://community.ee.co.uk/t5/Apple-Devices/Ee-app/m-p/1363903#M146473 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3169075">@Sandiemay</a>&nbsp;, Have you upgraded to this new phone? Did you get it from EE? Are you using your original SIM card or are you trying to activate a SIM card that came with the new phone?</P> <P>If you have your original SIM card, have you tried using it, as it should work, no need to change SIM card, it should then connect to EE network.</P> <P>Your new phone will eventually show in your account, no need to worry about that.&nbsp;</P> Sat, 02 Mar 2024 12:35:30 GMT https://community.ee.co.uk/t5/Apple-Devices/Ee-app/m-p/1363903#M146473 Schockwave 2024-03-02T12:35:30Z