topic Re: Lost phone claim in Apple Devices

Lost phone claim

Tarun0194 — Wed, 14 Feb 2024 14:39:41 GMT

i lost my phone yesterday.. and I call EE customer care for start claim process. Thay starts claim process I got claim register no. How long its take to get decision... Customer care don't tell approximate times for claim process...

Re: Lost phone claim

Katie_B — Wed, 14 Feb 2024 15:01:08 GMT

Hello @Tarun0194.

Welcome to the community.

Is your claim being reviewed?

If yes, has our customer care team advised why?

Katie

Re: Lost phone claim

Tarun0194 — Wed, 14 Feb 2024 15:03:17 GMT

Claim in process at the moment..thay don't tell me approximate time of decision.....

That device is my primary device....

Re: Lost phone claim

Katie_B — Wed, 14 Feb 2024 15:10:28 GMT

Hi @Tarun0194.

I would recommend giving us another call so our customer care team can look for an update.

Katie

Re: Lost phone claim

Tarun0194 — Wed, 14 Feb 2024 15:11:30 GMT

I call just now that giving same answer to me ..

Re: Lost phone claim

Katie_B — Wed, 14 Feb 2024 15:14:29 GMT

Did you ask the team what timescale you should be expecting @Tarun0194?

We have no account access here on the community to chase this further for you.

Katie

Re: Lost phone claim

Tarun0194 — Wed, 14 Feb 2024 15:16:02 GMT

Yeah I ask they tell me I can't tell you even approximate time....

Re: Lost phone claim

Katie_B — Wed, 14 Feb 2024 15:17:32 GMT

I'm sorry to hear this @Tarun0194.

As soon as there is an update on your claim you will be notified.

Hopefully, it's not much longer.

Katie