topic Re: iPhone 14 pro - Not picking up any signal. in Apple Devices

iPhone 14 pro - Not picking up any signal.

ShaunMint1 — Tue, 06 Feb 2024 15:23:36 GMT

Hi all,

I've recently upgraded to the iPhone 14 pro.

I've moved the sim over from my old iPhone 13, which was working absolutely fine. It now doesn't seem to pick up any signal on my iPhone 14 pro.

I've tried all the usual steps... Restarting the phone, reset network settings, remove/re-install sim etc etc, but nothing seems to work.

What should i do please? any advice is appreciated.

Many thanks,
Shaun.

Re: iPhone 14 pro - Not picking up any signal.

bristolian — Tue, 06 Feb 2024 15:41:36 GMT

Does the SIM still work in your old phone?

Re: iPhone 14 pro - Not picking up any signal.

ShaunMint1 — Tue, 06 Feb 2024 15:45:12 GMT

I have tried, and it doesn't pick signal up in that phone now either.

Could be due to the fact i erased all data and settings on that phone, ready to sell, however.

Re: iPhone 14 pro - Not picking up any signal.

Katie_B — Tue, 06 Feb 2024 16:16:27 GMT

Hi @ShaunMint1.

Did you receive a new SIM with your iPhone 14 Pro?

Katie

Re: iPhone 14 pro - Not picking up any signal.

ShaunMint1 — Tue, 06 Feb 2024 16:28:20 GMT

Hi,

No, it is still my old sim card that i used in my iPhone 13.

Many thanks,

Re: iPhone 14 pro - Not picking up any signal.

Katie_B — Tue, 06 Feb 2024 16:50:06 GMT

Thanks for getting back to me @ShaunMint1.

I would recommend contacting our customer care team so they can check the status of your SIM.

Live Chat can be found in the EE app under 'Help'.

Katie