topic Re: No service, no phone or messages but connected to internet. in Apple Devices

No service, no phone or messages but connected to internet.

Gra22 — Tue, 30 Jan 2024 16:56:12 GMT

Receiving emails and internet browser working but no phone calls or text messages.

New iphone 6s and new SIM, both replacing stolen phone

Re: No service, no phone or messages but connected to internet.

bristolian — Tue, 30 Jan 2024 16:57:45 GMT

Are you using WiFi or mobile data?

WiFi is just a connection between a mobile device & broadband router and is totally independent of the mobile network. Mobile data uses the mobile network and would prove your phone is using EE's network.

Re: No service, no phone or messages but connected to internet.

Gra22 — Tue, 30 Jan 2024 18:59:41 GMT

Thank you for replying.

The problem is with Mobile data. The internet works with Wifi on but not when off. The phone and messaging do not work when mobile data is on.

Thinking it might be the SIM not correctly installed, I removed the SIM. It then says no SIM and on reinserting the SIM it searches but returns 'no service'

Faulty SIM? Or does the SIM need initialising in some way?

Re: No service, no phone or messages but connected to internet.

bristolian — Tue, 30 Jan 2024 22:25:41 GMT

"No service" means what it says - your phone doesn't have a mobile network connection. Thus calls, texts & mobile data - all of which need that connection - are failing.

Normally lost/stolen replacement SIMs come pre-activated, but it would be worth contacting CS to ensure this is the case. 0800 0798586 from any working phone - it doesn't need to be an EE one, or a mobile.

Re: No service, no phone or messages but connected to internet.

Gra22 — Wed, 31 Jan 2024 09:06:57 GMT

Hi Thanks, yes SIM sent out inactivated

Re: No service, no phone or messages but connected to internet.

Leanne_T — Wed, 31 Jan 2024 09:20:07 GMT

Hi @Gra22

Have you contacted our mobile guides to get the SIM registered?

Leanne 🙂

Re: No service, no phone or messages but connected to internet.

Gra22 — Wed, 31 Jan 2024 16:28:07 GMT

Hi Leanne

Contacted EE. SIM not initialised, having to send another

Graham

Re: No service, no phone or messages but connected to internet.

Christopher_G — Wed, 31 Jan 2024 16:45:41 GMT

OK, thanks for the update, @Gra22

Chris