topic Re: EE Sim in Apple Devices

EE Sim

aiishah_b — Sun, 28 Jan 2024 22:28:35 GMT

Hi, I have just come back from holiday and decided to delete my Esim I used (a different app&brand). Unfortunately, I ended up deleting my EE monthly plan number on iphone settings mobile services, instead of the Esim I was intending to delete. I have tried to insert my EE sim into my phone again but it still says no service. I can't send texts, call or use any data as it says no service, How can I resolve this issue asap as I start work very soon and need my sim to be working. (These images are what my phone is displaying)

Re: EE Sim

James_B — Mon, 29 Jan 2024 07:50:53 GMT

Hi @aiishah_b,

Welcome to the EE Community. 🙂

Which setting did you change your settings?

Was your EE SIM working prior to this change?

Have you tried resetting your network settings?

James

Re: EE Sim

aiishah_b — Mon, 29 Jan 2024 09:48:54 GMT

Hi, I havent changed any of my settings. I went to settings, movile services, it showed date one (EEsim) and data 2 (abroad sim) and I accidentally deleted the EE sim.

My EE sim was working before I deleted the sim. I have already tried resetting my network settings.

Re: EE Sim

James_B — Mon, 29 Jan 2024 11:10:07 GMT

Is it a physical EE SIM you're using, @aiishah_b?

James

Re: EE Sim

aiishah_b — Mon, 29 Jan 2024 11:19:23 GMT

Yes my sim is a physical EE sim.

Re: EE Sim

James_B — Mon, 29 Jan 2024 11:53:51 GMT

Have you tried restarting your phone with your EE SIM inserted, @aiishah_b?

James