topic Re: international in Apple Devices

international

rebekahhunter — Fri, 05 Jan 2024 18:28:08 GMT

Stuck!

I am in the US with my family and my phone and laptop has been hacked. I reported to the police and took everything to Apple. I am locked out of everything and My Apple ID has been changed. I cannot reset this because I have no phone for verification and it is locked.

I am able to access my emails. I also late making a payment because I cannot use my cards. I need to organise a flight back home but its difficult. I also have a business I haven't attended too.

I did manage to get through to an EE rep to tell this. But was cut off. I just need access to my UK phone.

Please help

Re: international

Christopher_G — Fri, 05 Jan 2024 18:40:02 GMT

Hi @rebekahhunter

Welcome to the community.

I'm really sorry to hear that this has happened to you, especially being away from the UK. This Apple Support page says to reset your password, if this happens. I'm assuming that's what you're trying to do when it asks for verification.

Have you tried all of the different methods to change your password on this Apple Support page?

Chris

Re: international

rebekahhunter — Fri, 05 Jan 2024 19:02:24 GMT

hello

Yes I have tried all that. My daughter has a phone but because the bill hasn't been paid I can't use it.

I wanted EE to unlock and let me use that phone just for a few days to get this all sorted out.

Its a nightmare. we feel trapped.

thanks for your advise

Rebekah

Re: international

James_B — Sat, 06 Jan 2024 09:45:34 GMT

Hi @rebekahhunter,

Have you looked at purchasing a local SIM card to keep connected until you're able to pay your bill?

James

Re: international

rebekahhunter — Sat, 06 Jan 2024 16:05:00 GMT

Hi James

Yes but the local sims do not call UK, It says international but that means
Mexico and Canada
I have the use of a local Straight talk phone and can call US I have also
spent alot on addons to call UK. But they just dont work when you are
calling a company Like EE and on hold for over 30mins.

Also have a UK Iphone 14 and one I use for US IPHONE 14. BOTH phones are
locked and say only the owner can open them, which is me?

Does anyone know if EE has a whatsappnumber?
or even email contact? I cannot see any.

There is a real flaw, I never thought this could happen between US and UK
Before I left I bought Roaming on all my familys cell phones so we could
easily speak to the UK. Idid not think hacking would affect us like this.

Thanks for your advise

Re: international

rebekahhunter — Sat, 06 Jan 2024 16:21:48 GMT

is there anyway to access my messages other than my cell phone?

I have had most of my accounts hacked. I am in the USA with my family and need access to my phone.

But I haven't paid the bill because I can login to my Bank accounts in the UK.

I have had my Apple ID changed and don't know the passwords so all my devises are locked. Unless I can get the code apple sent to my cell phone.

Very frustrating, I just need to explain to EE but cannot get a message to them. Only by phone??

I did try the interpreter

Thanks :

Re: international

bristolian — Sat, 06 Jan 2024 18:37:00 GMT

SMS can only be received by the SIM being in a phone.

Re: international

James_B — Sun, 07 Jan 2024 07:44:37 GMT

Hi @rebekahhunter,

Have you started the account recovery process with Apple? (EE can't help with this unfortunately)

Do you have access to another phone you could put your EE SIM in until you regain control of your Apple account?

James

Re: international

rebekahhunter — Sun, 14 Jan 2024 05:03:57 GMT

Ok I have now paid my account in full. But Was hacked in Atlanta Georgia. I took my cell phones X2and my Apple Mac into Apple. I have unusable phones and laptop. Under my insurance canI get a replacement phone? if I am abroad

It Is really frustratingI haven't accessed my online business since November. I have urgent CallS to make to the UK.

There is no email contact for EE? only phone

Any advise would be very very welcome

Rebekah X

Re: international

rebekahhunter — Sun, 14 Jan 2024 05:06:47 GMT

Also to add, before I took them into apple they were hacked but still workable. Afterwards I am just left with a shell. and told it will be 28 days to access. The only guidance was if I can prove I got these phones from EE. I cannot see anywhere on my bills which show this

thanks x

Re: international

Chris_B — Sun, 14 Jan 2024 07:41:41 GMT

@rebekahhunter The possibility of your iPhone being hacked is well zero. Trust me that’s not happened. Your insurance will cover you while abroad but the replacement device will be in the UK and sent to your UK billing address. These come from EE not an Apple Store in the US.

Can you explain what you mean by “I’ve now paid my account in full”. From that I assume you’ve paid off your outstanding contract to EE right up to the minimum term. If that’s the case you’ve paid off your contract you don’t have one with EE so you don’t have insurance with EE you’ve closed your account.

Re: international

rebekahhunter — Wed, 17 Jan 2024 07:19:04 GMT

Hello
What I meant wasI paid $500for my outstanding bill which includes a sim
card i took out for my husband which has never been used because it never
worked, i have however been paying for something that does not work for
about a year or less. So usually we have our car accommodation,
also per diems even paid for by the company, A strike put a hold on this
and we were under contract and had to find an extra 5k a month in addition
to our mortgages at home. We have barely survived but had many friends and
family reach out thank god. a couple of guys hung themselves! So that money
was very hard to find and We paid straight talk 20$ a pop to talk with
yourselves as there is no other way of contacting Properly.
So in answer we loaned money and paid the outstanding amount of 500 plus
only to not be able to fix our phones.

Secondly my 2 phones and laptop went into Apple and bestbuy who each told
me they had been hacked. I do all my business on phones. to which I have 2
one of which the 14 plus is under contract with yourselves. I own an Art
gallery in the UK and represent myself. I am verified on instagram/ or was
because i missed the xmas rush as this happened in november.

and be reprimanded and told there is a zero chance by someone I don't even
know is a customer rep? that i was hacked? I have a police report, an apple
report and a Bestbuy report
If you are customer service in future don't be so Flippant to someone's
needs. I haven't even got into the stress/stroke
If you can help great if you cant I will take this further

Many Thanks

Rebekah

Mod edit: [edited on behalf of customer]

Re: international

Katie_B — Mon, 15 Jan 2024 07:46:44 GMT

Good morning @rebekahhunter.

Thanks for coming here.

When you have made payment to EE was this for past bills or to close your contracts?

Please could you provide some information on what is happening with your phone?

Do you know what the Apple store done to make your phone unusable?

Here on the community we don't want you to have to go into detail about personal situations that you aren't comfortable with. If you wish I can remove your above post?

Speak soon,

Katie

Re: international

rebekahhunter — Tue, 16 Jan 2024 23:22:56 GMT

Hi
I am very sorry for the tone I took in my last email. I was just so
Exhausted and frustrated

The bill i paid was for the overdue amount owing

Including a sim card for my husband that he has never used because it does
not work

I have now paid the bill and the Phones still do not work
even my daughters

what could i be doing wrong. Yes please please dilute my email
So sorry, not like me

Thanks

Rebekah

Re: international

Katie_B — Wed, 17 Jan 2024 07:20:47 GMT

Thanks for getting back to us @rebekahhunter.

I really want to help get this resolved for you.

How long was your account suspended for?

It could be there is still a bar on your account that has not automatically lifted.

I have removed some personal information from your previous post, I hope this OK?

Speak soon,

Katie

Re: international

rebekahhunter — Wed, 17 Jan 2024 17:31:55 GMT

Thanks so much

I think the way to get back my apple ID is to get proof of purchase. I have
2 phones. ONE PHONE IS I THINK AN iPHONE 12 PROMAX Which I have paid for .
via EE the other is iphone 14pro plus which is on the contract with EE. If
I can get verification I can reach out to Apple and get My Apple id back.
It won't fix the phones though?

I haven't had any access for 60 Days actually that was a week ago 67 Days

We will be home, Thank God by the beginning of February. Can I put a claim
in now for my Phones
I also need another number

Thanks so much

Rebekah x

Re: international

Leanne_T — Wed, 17 Jan 2024 17:41:39 GMT

Hi @rebekahhunter

Thanks for coming back to us.

If you give us another call from any other phone or calling app such as Skype or mobile guides can look into providing proof of purchase for Apple and also why the SIM cards are not working for you.

Thank you 🙂

Leanne.

Re: international

rebekahhunter — Wed, 17 Jan 2024 17:49:55 GMT

Whats the phone number?

Thank you Leanne

X

Re: international

Leanne_T — Wed, 17 Jan 2024 17:54:02 GMT

No problem, you can call +44 (0)7953 966 150 from any phone @rebekahhunter

Thank you 🙂

Leanne.