topic Re: iPad cellular signal not working in Apple Devices

iPad cellular signal not working

Peggy14 — Sat, 23 Sep 2023 12:11:25 GMT

Hi guys

i have an 8th gen iPad with cellular, mainly for use at work

After the last update I have been unable to connect to mobile signal. I have tried all the iPad answers to reset the network settings but to no avail. I’m just getting aggravated as I’m paying for a system that I cannot use

please help

Re: iPad cellular signal not working

Christopher_G — Sat, 23 Sep 2023 13:51:32 GMT

Hi @Peggy14

Welcome to the community.

What happens when you manually search for the EE network?

Chris

Re: iPad cellular signal not working

Peggy14 — Sat, 23 Sep 2023 15:01:45 GMT

Hi Chris,

if I try to search for a signal via Settings> Mobile Data, I get a screen that shows Select Network Provider and lists GigSky, RedteaGO, Truphone and other. If I click on other it asks me to Set up Mobile Service, either transfer from Nearby iPad or using QR code, neither of which I have.

Am totally confused, any help greatfully appreciated

Re: iPad cellular signal not working

Christopher_G — Sun, 24 Sep 2023 07:51:43 GMT

Do you have a physical SIM, or were you using an eSIM, @Peggy14?

Chris

Re: iPad cellular signal not working

Peggy14 — Sun, 24 Sep 2023 08:13:59 GMT

Using a physical sim bud

even tried removing and replacing the sim but to no avail

Re: iPad cellular signal not working

Christopher_G — Sun, 24 Sep 2023 08:16:36 GMT

Does the SIM card work in another device, @Peggy14? Just trying to find out if this could be a problem with the SIM.

Chris

Re: iPad cellular signal not working

Peggy14 — Sun, 24 Sep 2023 08:49:16 GMT

Just tried sim in phone and no signal at all

Re: iPad cellular signal not working

Christopher_G — Sun, 24 Sep 2023 08:52:36 GMT

OK, thank @Peggy14

Seems like it could be a problem with the SIM. I recommend speaking to our Mobile Care team so they can check your account for you.

Chris

Re: iPad cellular signal not working

Maxpower1 — Fri, 12 Jan 2024 12:21:42 GMT

I’m having exactly the same problem, only getting the same networks you get.p on my phone and iPad.

EE were unable to help so passed it up to second level, guy answered the phone said he would be with me in 2 minutes, never heard another thing. I even took my IPad in Apple Genius Desk and they couldn’t find why it was not working properly.

Strangely it started working a few days later, but now the same thing has happened again. I know it’s not my phone as I have a dual sim setup and the other companies sim works fine.

i have tried 3 EE sims just to eliminate that as the problem.

its a nightmare.

Re: iPad cellular signal not working

Maxpower1 — Fri, 12 Jan 2024 12:23:23 GMT

Please see my posting above. I have eliminated the sims by trying 3 new ones.

Re: iPad cellular signal not working

James_B — Fri, 12 Jan 2024 13:09:07 GMT

Hi @Maxpower1,

Welcome back to the community. 🙂

You mentioned your phone and iPad, is it using your iPad via your phone's hotspot that you're having problems with?

James

Re: iPad cellular signal not working

Maxpower1 — Fri, 12 Jan 2024 13:46:50 GMT

Hi, no it’s using the sim in the iPad, which have been changed 3 times.

when I go into settings it connects fine to WiFi but then if I go into mobile networks I get the following screen. Exactly the same as the original poster got.

heres a pic of it.

if I go into others I get the same result as the other poster.

Re: iPad cellular signal not working

James_B — Fri, 12 Jan 2024 13:57:41 GMT

Hi @Maxpower1,

Have you tried resetting your network settings?

Go to Settings > General > Reset > Reset Network Settings.

James

Re: iPad cellular signal not working

Maxpower1 — Tue, 16 Jan 2024 10:52:08 GMT

Yes, tried everything and its the same on my phones, and other ipads. Changed the sim for new 3 times.something has screwed up, and its Identical as Peggy14 above so its not just an isolated case. Apple checked the them over and say they are not faulty.

Re: iPad cellular signal not working

James_B — Tue, 16 Jan 2024 14:08:18 GMT

Hi @Maxpower1,

I'd recommend getting back in touch with Technical Support so the team can take another look at this for you.

They'll be happy to help. 🙂

James