topic Re: Email confirmation in Apple Devices

Email confirmation

laylav — Fri, 29 Dec 2023 18:31:28 GMT

I just placed an order today for the Iphone 15 pro max. i have been charged for this however i haven’t received any sort of email confirming this. HELP

Re: Email confirmation

Northerner — Fri, 29 Dec 2023 18:43:35 GMT

Hi @laylav

Your order may not be processed yet. Check your junk/spam folders.

DPD will contact you when your delivery is due, but this maybe next week (subject to stock and bank holidays)

Thanks

Re: Email confirmation

laylav — Fri, 29 Dec 2023 18:46:41 GMT

Hello,

Thank you for your email.

There is nothing in my spam emails, is this normal to not have received an
email confirming yet? I payed for this around 3/4pm, and money has been
taken out of my account.

Sorry if i seem paranoid! I’ve never ordered off EE before so was just
concerned.

Thank you

Re: Email confirmation

Leanne_T — Sat, 30 Dec 2023 08:07:34 GMT

Hi @laylav

Thanks for coming here.

Have you received the email since you posted on the community?

Leanne 🙂

Re: Email confirmation

laylav — Sat, 30 Dec 2023 08:21:40 GMT

Hello @Leanne_T

I have still not had any emails come through, i’m getting quite anxious now.

Re: Email confirmation

Leanne_T — Sat, 30 Dec 2023 08:24:28 GMT

Hi @laylav

If you call our sales team on 0800 956 6000 they can will check the order for you to make sure this has been processed 🙂

Leanne.