https://community.ee.co.uk/t5/Apple-Devices/Faulty-15-Pro-Max-Speaker/m-p/1341225#M145808 <P>Hi</P><P>Had my phone since 4th December and one of the speakers is intermittent keeps going off and coming back</P><P>If i request a return with EE do they replace the phone or revert me back to re upgrade ?</P><P>I will be getting the same deviice</P> Tue, 26 Dec 2023 13:15:44 GMT Sarahs1986 2023-12-26T13:15:44Z https://community.ee.co.uk/t5/Apple-Devices/Faulty-15-Pro-Max-Speaker/m-p/1341225#M145808 <P>Hi</P><P>Had my phone since 4th December and one of the speakers is intermittent keeps going off and coming back</P><P>If i request a return with EE do they replace the phone or revert me back to re upgrade ?</P><P>I will be getting the same deviice</P> Tue, 26 Dec 2023 13:15:44 GMT https://community.ee.co.uk/t5/Apple-Devices/Faulty-15-Pro-Max-Speaker/m-p/1341225#M145808 Sarahs1986 2023-12-26T13:15:44Z https://community.ee.co.uk/t5/Apple-Devices/Faulty-15-Pro-Max-Speaker/m-p/1341239#M145809 <P>4th December is outside the statutory 14days "change of mind" right of return so you are now within the initial 30day period where a brand-new replacement is the usual process.</P> <P>Make sure the speaker is faulty by providing it on different apps/functions.</P> Tue, 26 Dec 2023 14:13:27 GMT https://community.ee.co.uk/t5/Apple-Devices/Faulty-15-Pro-Max-Speaker/m-p/1341239#M145809 bristolian 2023-12-26T14:13:27Z