topic Re: Apple Watch SE in Apple Devices

Apple Watch SE

Toja1 — Tue, 26 Dec 2023 00:45:52 GMT

Apple Watch SE keeps showing unable to configure to mobile plan

Re: Apple Watch SE

Chris_B — Tue, 26 Dec 2023 08:29:51 GMT

@Toja1 Is this a new watch that you’re trying to setup ? Are you a contract customer with your iPhone ? This includes a sim only contract.

You can not setup a cellular watch with a tariff if your a PAYG customer. All cellular watches have to be linked to a contract phone.

Re: Apple Watch SE

Toja1 — Tue, 26 Dec 2023 11:47:05 GMT

No the watch isn’t new I’ve had it for 2 years I think but I’m trying to connect the mobile plan to my new phone that I got recently and it’s not letting me, and yeah I have a contract with EE

Re: Apple Watch SE

Leanne_T — Wed, 27 Dec 2023 07:53:55 GMT

Hi @Toja1

Thanks for coming back to us.

If this is not working for you, please call us on 150 and the team will be happy to help you connect the watch to your new iPhone 🙂

Leanne.