https://community.ee.co.uk/t5/Apple-Devices/I-have-a-free-trial-for-Apple-Arcade-with-EE-but-it-won-t-show/m-p/1338723#M145748 <P>I had an initial 6 month free Apple Arcade subscription from EE when i purchased my iPhone in June. A few days ago when my subscription had almost expired I cancelled it. I went on EE and was browsing add-ons &nbsp;where it said I am eligible for another 6 months free Apple Arcade. I don’t exactly know why it says that but it does, I also purchased an iPad so I thought maybe that was contributing to the free trials I was getting as I was purchasing new devices. I clicked it and now <STRONG>on EE it says i’m in a free trial for Apple Arcade that expires June 2024.</STRONG> <STRONG>However. on my iCloud and my subscriptions, all it says is I cancelled Apple Arcade a few days ago, and I’ve lost access to it.</STRONG> Why does EE say I have the free trial but I can’t get it to register to my iCloud? On EE it also said that they’ve added it to my monthly bill so I’m worried they might charge me somehow? My number is directly attached to my iCloud so I don’t think it’s a case of the free trial going to the wrong phone. Any help would be appreciated as I’m just confused where the free trial is going!!</P> Sun, 17 Dec 2023 13:38:42 GMT imanmirza 2023-12-17T13:38:42Z https://community.ee.co.uk/t5/Apple-Devices/I-have-a-free-trial-for-Apple-Arcade-with-EE-but-it-won-t-show/m-p/1338723#M145748 <P>I had an initial 6 month free Apple Arcade subscription from EE when i purchased my iPhone in June. A few days ago when my subscription had almost expired I cancelled it. I went on EE and was browsing add-ons &nbsp;where it said I am eligible for another 6 months free Apple Arcade. I don’t exactly know why it says that but it does, I also purchased an iPad so I thought maybe that was contributing to the free trials I was getting as I was purchasing new devices. I clicked it and now <STRONG>on EE it says i’m in a free trial for Apple Arcade that expires June 2024.</STRONG> <STRONG>However. on my iCloud and my subscriptions, all it says is I cancelled Apple Arcade a few days ago, and I’ve lost access to it.</STRONG> Why does EE say I have the free trial but I can’t get it to register to my iCloud? On EE it also said that they’ve added it to my monthly bill so I’m worried they might charge me somehow? My number is directly attached to my iCloud so I don’t think it’s a case of the free trial going to the wrong phone. Any help would be appreciated as I’m just confused where the free trial is going!!</P> Sun, 17 Dec 2023 13:38:42 GMT https://community.ee.co.uk/t5/Apple-Devices/I-have-a-free-trial-for-Apple-Arcade-with-EE-but-it-won-t-show/m-p/1338723#M145748 imanmirza 2023-12-17T13:38:42Z https://community.ee.co.uk/t5/Apple-Devices/I-have-a-free-trial-for-Apple-Arcade-with-EE-but-it-won-t-show/m-p/1338761#M145750 <P>Hi <SPAN><SPAN class="mention" data-mention="@imanmirza"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4197635">@imanmirza</a>&nbsp;</SPAN></SPAN></P> <P>Welcome to the community.</P> <P>I recommend speaking with our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A> so they can check how everything is set up from our side.</P> <P>Chris</P> Sun, 17 Dec 2023 15:37:55 GMT https://community.ee.co.uk/t5/Apple-Devices/I-have-a-free-trial-for-Apple-Arcade-with-EE-but-it-won-t-show/m-p/1338761#M145750 Christopher_G 2023-12-17T15:37:55Z