topic Re: Can’t receive or send email when on 4G in Apple Devices

Can’t receive or send email when on 4G

Bhoy58 — Wed, 13 Dec 2023 07:44:45 GMT

When using 4G mobile data I cannot receive or send email. How can this be rectified?

bristolian — Wed, 13 Dec 2023 08:09:27 GMT

Who is your email provider? Has this worked previously? Can you use other internet-based functions over mobile data?

Bhoy58 — Wed, 13 Dec 2023 09:58:52 GMT

Outlook. It’s worked until recently. No other functions are affected.

Leanne_T — Wed, 13 Dec 2023 12:02:53 GMT

Thanks for coming here.

Do you have Outlook set to use mobile data in your device data settings?

If so, have you tried deleting the email account and setting back up?

Leanne 🙂

Bhoy58 — Wed, 13 Dec 2023 12:10:53 GMT

Hi Leanne

I thought about doing that but it warns that if you do, you will lose contacts, reminders etc; so no

Leanne_T — Wed, 13 Dec 2023 12:12:19 GMT

OK thanks @Bhoy58

Have you checked the app can use mobile data in the device settings?

Can you send and receive emails on another device?

Leanne.