topic Re: Adding Plan to Apple Watch in Apple Devices

Adding Plan to Apple Watch

dannycapewell — Wed, 13 Dec 2023 07:59:12 GMT

I’ve purchased an Apple Watch from EE.

During the setup I’ve selected ‘Setup for Myself’ as this is replacing a previous Apple Watch Series 4 I also purchased from EE.

Each time I try and add the cellular plan I get an issue which says the ‘Plan I’ve purchased isn’t compatible’? See image

Obviously I want to use my Apple ID as this is a replacement watch. Does anybody have any tips?

Re: Adding Plan to Apple Watch

Chris_B — Wed, 13 Dec 2023 08:21:42 GMT

@dannycapewell You’ll need to call customer services about this as you should of selected a personal plan when you purchased this but that message says you’ve selected a family member plan.

Re: Adding Plan to Apple Watch

dannycapewell — Wed, 13 Dec 2023 09:33:55 GMT

As a pragmatic person, and having had issues over the summer with changing my sim only plan, that's exactly what I thought.

Having spoken to Tech Support and Sales, I have to return the watch to be sent a new plan...

Re: Adding Plan to Apple Watch

Leanne_T — Wed, 13 Dec 2023 11:09:32 GMT

Hi @dannycapewell

Thanks for coming to the community.

I would suggest calling our mobile guides on 150 to see if they have the option to change the plan for you without the need to return the watch. They can go through all options with 🙂

Leanne.

Re: Adding Plan to Apple Watch

dannycapewell — Wed, 13 Dec 2023 11:50:10 GMT

Hi Leanne,

The original message is the current position following a call to 150.

What you've stated is what I would have thought would be the outcome... Alas, I've got to return this watch and be sent another watch (that's identical!) tomorrow...

Re: Adding Plan to Apple Watch

Leanne_T — Wed, 13 Dec 2023 11:55:29 GMT

I see @dannycapewell

I am sorry this has happened and hope this is all sorted soon for you.

Leanne 🙂

Re: Adding Plan to Apple Watch

dannycapewell — Wed, 13 Dec 2023 12:00:38 GMT

Hi Chris,

The order was placed via 150 on the basis the app and website wouldn't let me process an upgrade.

I explained the circumstances so I didn't select a family plan - The Agent processing the order did.