topic Re: AppleTV+ Activation ‘Cannot Connect’ in Apple Devices

AppleTV+ Activation ‘Cannot Connect’

Chris967092 — Sun, 05 Jun 2022 13:53:49 GMT

Hello.

I’ve recently upgraded and have tried to activate many times..

I go through the log in and try to activate and just get ‘Cannot Connect’ screen.

has anyone got a solution for this.

I’ve tried on Wi-Fi and mobile network and both are connected with no issues accessing anything else.

thanks

Re: AppleTV+ Activation ‘Cannot Connect’

Chris_B — Sun, 05 Jun 2022 17:08:45 GMT

@Chris967092 Is this for Apples 3 month free trial or is part of your tariff ie a smart benefit?

Re: AppleTV+ Activation ‘Cannot Connect’

Chris967092 — Sun, 05 Jun 2022 20:43:00 GMT

Hello .

It’s the smart benefit.

thanks

Re: AppleTV+ Activation ‘Cannot Connect’

Christopher_G — Mon, 06 Jun 2022 06:48:30 GMT

Hi @Chris967092

Have you activated the Smart Benefit in your My EE account and followed the link we sent in a text message?

Chris

Re: AppleTV+ Activation ‘Cannot Connect’

Chris967092 — Wed, 08 Jun 2022 22:39:17 GMT

Hello

I’ve tried via a link sent in a text and the Apple TV app..

I get the same screen flash up

chris

Re: AppleTV+ Activation ‘Cannot Connect’

James_B — Thu, 09 Jun 2022 07:55:58 GMT

Hi @Chris967092,

Please get in touch with Customer Care so a member of the team can check the Smart Benefit is correctly setup on your account.

They'll be happy to help. 🙂

James

Re: AppleTV+ Activation ‘Cannot Connect’

AH168 — Mon, 11 Dec 2023 22:12:01 GMT

Hi,

Im having the same issue. Was this ever resolved? I’ve tried activating both on and off wifi, updated IOS, tried both when logged in and out of my Apple ID on the apple tv app, and even changed my phone plan and still has not worked.
Texting TVPLUS on 150 says the exclusive offer is active but the link takes me to the same error page. I spoke to apple support as well and they couldn’t offer much advice either.

Re: AppleTV+ Activation ‘Cannot Connect’

Leanne_T — Tue, 12 Dec 2023 07:26:53 GMT

Hi @AH168

Thanks for posting.

Do you have Apple TV+ showing in your EE app within add-ons?

Is this the free 6 months offer?

Leanne 🙂

Re: AppleTV+ Activation ‘Cannot Connect’

AH168 — Tue, 12 Dec 2023 17:09:40 GMT

Hi Leanne,On the EE app it’s showing that it’s added as part of my exclusive offer for my contract. When I text TVPLUS to 150 I also get a reply saying it is already added.
I hope this helps?Alex

Sent from the all-new AOL app for iOS

Re: AppleTV+ Activation ‘Cannot Connect’

Christopher_G — Wed, 13 Dec 2023 08:01:43 GMT

Hi @AH168

Is the software on your device completely up to date?

Chris