topic Re: Esim wont activate in Apple Devices

Esim wont activate

paul192107 — Thu, 07 Dec 2023 03:34:59 GMT

Re: Esim wont activate

Katie_B — Thu, 07 Dec 2023 08:59:55 GMT

Hello @paul192107.

Are you receiving an error message?

Please could you provide more information so we can help further.

Katie

Re: Esim wont activate

paul192107 — Thu, 07 Dec 2023 15:10:00 GMT

Hi Katie, I was getting a message with my original sim saying" no sim available" which meant I couldn't send or receive calls or texts So I ordered a new sim online but in error I ordered an esim, I then reordered a physical sim but I couldn't activate it because I couldn't receive the code they text me. I then tried the esim but I got an error message saying "couldn't activate contact your supplier. I can't go to the store because I have no photo I.D.

I am on EE contract

Hope you can help

Paul

Re: Esim wont activate

Katie_B — Thu, 07 Dec 2023 15:44:36 GMT

Thanks for getting back to me @paul192107.

Have you been able to speak with our customer care team to see if they can help activate your replacement SIM?

Katie

Re: Esim wont activate

paul192107 — Thu, 07 Dec 2023 15:57:21 GMT

No because I can't make or receive call or texts. I also went to my local store but they couldn't because I have no photo I.D

Paul

Re: Esim wont activate

Christopher_G — Thu, 07 Dec 2023 18:00:25 GMT

Do you have a passport or driving licence that you could use as ID in the shop, @paul192107?

You could try calling us from another phone.

Chris

Re: Esim wont activate

paul192107 — Thu, 07 Dec 2023 18:05:27 GMT

I have no Photo ID and this is my only phone.

Paul

Re: Esim wont activate

Christopher_G — Thu, 07 Dec 2023 18:14:17 GMT

OK, thanks @paul192107

If you pop back into the store, I'm sure they will let you use their phone to call our customer service team. That way they can order a replacement for you.

Chris

Re: Esim wont activate

paul192107 — Thu, 07 Dec 2023 18:27:47 GMT

Ok, I will try that. Thanks

Paul