topic Re: First bill in Apple Devices

First bill

Soph2018 — Thu, 07 Dec 2023 03:06:17 GMT

I have just logged into my EE Account to check my bill and it says it’s £98.80. I’m not sure why it is this high bear in mind I’m a new customer and had to pay the £30.00 up front.

It just says extra charges in yellow when I view it but it won’t allow me to see these extra charges

Re: First bill

Katie_B — Thu, 07 Dec 2023 08:58:25 GMT

Good morning @Soph2018.

Has your bill been produced?

If yes, you can download your full bill to see any out of allowance charges.

Katie

Re: First bill

Soph2018 — Thu, 07 Dec 2023 09:03:49 GMT

Morning Katie,

thanks for your response.

It just says

account charges - £30 ( which I’m assuming it’s the 30 I would’ve paid upfront

and monthly charges - £68.80

extra charges - £30 again

just a little confused

Re: First bill

Katie_B — Thu, 07 Dec 2023 09:08:46 GMT

Thanks for confirming @Soph2018.

I believe there will a credit for the extra charges as you paid this upfront.

I'd recommend giving us a call on 150 so our customer care team can check this out for you.

Katie