topic Re: Apple one subscription not working in Apple Devices https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333337#M145578 <P>Thanks for trying <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3395879">@MandyW2</a></SPAN>&nbsp;</P> <P>In this case, please call us on 150 and the team will get this looked into for you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">πŸ™‚</span></P> <P>Leanne.</P> Sat, 02 Dec 2023 09:59:48 GMT Leanne_T 2023-12-02T09:59:48Z Apple one subscription not working https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333059#M145563 <P>I am having issues with my Apple one subscription. It says on the EE app that it is an active add-on but when I go onto the Apple Music app, it doesn’t register that I have a subscription.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0015.png" style="width: 1170px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/28965i899F90B280C261A8/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0015.png" alt="IMG_0015.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0016.png" style="width: 1170px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/28966iB1404B5C1009EDE4/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0016.png" alt="IMG_0016.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0017.png" style="width: 1170px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/28967i1D7EEC4D38B10351/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0017.png" alt="IMG_0017.png" /></span></P><P> </P> Fri, 01 Dec 2023 15:21:54 GMT https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333059#M145563 MandyW2 2023-12-01T15:21:54Z Re: Apple one subscription not working https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333132#M145567 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3395879">@MandyW2</a></SPAN>&nbsp;</P> <P>Thanks for coming here.&nbsp;</P> <P>How long ago did you activate the inclusive extra?&nbsp;</P> <P>Have you had a text to set up Apple One?&nbsp;</P> <P>Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">πŸ™‚</span></P> Fri, 01 Dec 2023 17:36:49 GMT https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333132#M145567 Leanne_T 2023-12-01T17:36:49Z Re: Apple one subscription not working https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333325#M145572 <P>Hi&nbsp;</P><P>I activated it yesterday. I did receive the text with a link to confirm activation but it said that my mobile number wasn’t recognised.</P> Sat, 02 Dec 2023 09:50:07 GMT https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333325#M145572 MandyW2 2023-12-02T09:50:07Z Re: Apple one subscription not working https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333328#M145573 <P>Thanks <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3395879">@MandyW2</a></SPAN>&nbsp;</P> <P>Are you using the same number your inclusive extra is set up for?&nbsp;</P> <P>Could you try opening in the link in another browser and trying this again?&nbsp;</P> <P>Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">πŸ™‚</span></P> Sat, 02 Dec 2023 09:52:18 GMT https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333328#M145573 Leanne_T 2023-12-02T09:52:18Z Re: Apple one subscription not working https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333332#M145574 <P>I am using the same number.&nbsp;<BR /><BR /></P> <P>I have just tried to reopen in a different browser and this is what it says.&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0026.png" style="width: 1170px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/28980i5122C5F6E26C5137/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0026.png" alt="IMG_0026.png" /></span></P> <P> </P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0027.png"><img src="https://community.ee.co.uk/skins/images/65E1B1AB6AB28AF2A9A9B3426D1A0C4D/responsive_peak/images/image_rejected.gif" alt="IMG_0027.png" /></span></P> <P>[Mod edit: Image rejected due to it containing personal information.]</P> Sat, 02 Dec 2023 15:03:48 GMT https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333332#M145574 MandyW2 2023-12-02T15:03:48Z Re: Apple one subscription not working https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333334#M145576 <P>Thanks <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3395879">@MandyW2</a></SPAN>&nbsp;</P> <P>Can you try removing the 44 and using 07, does this work?&nbsp;</P> <P>Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">πŸ™‚</span></P> Sat, 02 Dec 2023 09:57:09 GMT https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333334#M145576 Leanne_T 2023-12-02T09:57:09Z Re: Apple one subscription not working https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333336#M145577 <P>I have tried that. It still doesn’t work.</P> Sat, 02 Dec 2023 09:58:54 GMT https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333336#M145577 MandyW2 2023-12-02T09:58:54Z Re: Apple one subscription not working https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333337#M145578 <P>Thanks for trying <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3395879">@MandyW2</a></SPAN>&nbsp;</P> <P>In this case, please call us on 150 and the team will get this looked into for you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">πŸ™‚</span></P> <P>Leanne.</P> Sat, 02 Dec 2023 09:59:48 GMT https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333337#M145578 Leanne_T 2023-12-02T09:59:48Z Re: Apple one subscription not working https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333338#M145579 <P>Thank you&nbsp;</P> Sat, 02 Dec 2023 10:00:35 GMT https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333338#M145579 MandyW2 2023-12-02T10:00:35Z Re: Apple one subscription not working https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333341#M145581 <P>No problem <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3395879">@MandyW2</a></SPAN>&nbsp;</P> <P>Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">πŸ™‚</span></P> Sat, 02 Dec 2023 10:04:19 GMT https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1333341#M145581 Leanne_T 2023-12-02T10:04:19Z Re: Apple one subscription not working https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1390295#M146994 <P>Hi have the same issue did you get it resolved?</P> Sat, 25 May 2024 20:26:06 GMT https://community.ee.co.uk/t5/Apple-Devices/Apple-one-subscription-not-working/m-p/1390295#M146994 Amalik23 2024-05-25T20:26:06Z