topic Re: Unlocking device in Apple Devices

Unlocking device

charlieknowles1 — Sat, 25 Nov 2023 17:21:57 GMT

Hi there,

I’m not able to check whether my device is unlocked or not on the EE website.

I am travelling abroad and have paid for an E-Sim to be activated, however I am not able to add the E-Sim to my phone as the phone seems to be locked.
Could someone help with:

1- checking whether my device is unlocked or not.

2- if not unlocked, unlocking it for me so I can add my eSim.

thanks in advance!

Re: Unlocking device

XRaySpeX — Sat, 25 Nov 2023 18:00:34 GMT

When did you buy it?

Re: Unlocking device

charlieknowles1 — Sat, 25 Nov 2023 18:59:33 GMT

I bought it through EE, it was under a 24 month contract.

Re: Unlocking device

Chris_B — Sat, 25 Nov 2023 19:00:24 GMT

@charlieknowles1 As it’s an Apple device it should be unlock already. Just text UNOCK to 150 or open the settings app and click General>About and scroll down to NETWORK PROVIDER LOCK. If it says no sim restrictions then it’s unlocked.

Re: Unlocking device

charlieknowles1 — Sat, 25 Nov 2023 19:08:52 GMT

Thank you @Chris_B

The Sim says it’s unlocked but when I try to add my E-Sim there is still a problem and it can’t activate.
it says ‘cannot connect E-Sim try again or contact the network provider for assistance’

Is that EE or the E-Sim company?

thanks for your help!

Re: Unlocking device

XRaySpeX — Sat, 25 Nov 2023 19:14:49 GMT

But when? Date matters not length of contract.