https://community.ee.co.uk/t5/Apple-Devices/Possible-fraud/m-p/1330180#M145462 <P>Good morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4107470">@Pal1254</a></SPAN>/&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>Please follow the advice provided and give us a call on 150.&nbsp;</P> <P>Our customer care team will be able to provide you more information.&nbsp;</P> <P>Katie</P> Thu, 23 Nov 2023 07:06:21 GMT Katie_B 2023-11-23T07:06:21Z https://community.ee.co.uk/t5/Apple-Devices/Possible-fraud/m-p/1330111#M145450 <P>&nbsp;</P><P>hi I upgraded to iPhone 15 Pro max a short while ago and they sent a returns pack and had received my old device as shown in the picture and now I have also received another message to say that they have sent out another return pack but my old device is with them is there a possibility someone has ordered a device in my name and could they be using that device to mimic mine for criminal use ? Or could it be a mistake? I’d really appreciate some advice on this.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0500.png" style="width: 1290px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/28855i343293D1B15448A8/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0500.png" alt="IMG_0500.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0502.jpeg" style="width: 1290px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/28856i1C783260A250E915/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0502.jpeg" alt="IMG_0502.jpeg" /></span></P><P> </P> Wed, 22 Nov 2023 20:03:42 GMT https://community.ee.co.uk/t5/Apple-Devices/Possible-fraud/m-p/1330111#M145450 Pal1254 2023-11-22T20:03:42Z https://community.ee.co.uk/t5/Apple-Devices/Possible-fraud/m-p/1330131#M145452 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4107470">@Pal1254</a>&nbsp; I recommend you call customer services about this. &nbsp;</P> Wed, 22 Nov 2023 21:33:35 GMT https://community.ee.co.uk/t5/Apple-Devices/Possible-fraud/m-p/1330131#M145452 Chris_B 2023-11-22T21:33:35Z https://community.ee.co.uk/t5/Apple-Devices/Possible-fraud/m-p/1330180#M145462 <P>Good morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4107470">@Pal1254</a></SPAN>/&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>Please follow the advice provided and give us a call on 150.&nbsp;</P> <P>Our customer care team will be able to provide you more information.&nbsp;</P> <P>Katie</P> Thu, 23 Nov 2023 07:06:21 GMT https://community.ee.co.uk/t5/Apple-Devices/Possible-fraud/m-p/1330180#M145462 Katie_B 2023-11-23T07:06:21Z