topic Re: Apple Watch with a paired plan in Apple Devices

Apple Watch with a paired plan

S4MUR441 — Thu, 16 Nov 2023 14:24:31 GMT

Hi All

I bought an Apple Watch with a paired plan.

The set-up on the Apple side was pretty straightforward but as soon as I set it up I got an error message within the Apple Watch app on iPhone saying that “EE does not currently support Apple Watch”.

Not sure what that means but it cannot be good. Also, the cellular icon on my Apple Watch is white rather than green.

If anyone knows why EE can sell unsupported products I’d be very glad to know but most of all I'd like to know if anyone had a similar issue and what they did to make it work.

Thanks

Re: Apple Watch with a paired plan

Katie_B — Thu, 16 Nov 2023 16:05:41 GMT

Hi @S4MUR441.

Welcome to the community.

This is the first time I have seen this message.

Did you purchase the watch direct with EE?

Katie

Re: Apple Watch with a paired plan

S4MUR441 — Thu, 16 Nov 2023 16:42:47 GMT

Hi @Katie_B

Yes, both my phone and watch have been bought directly from EE.

Re: Apple Watch with a paired plan

Katie_B — Thu, 16 Nov 2023 16:44:33 GMT

I'd recommend giving us a call so our technical care team can help complete the set up @S4MUR441.

Katie