https://community.ee.co.uk/t5/Apple-Devices/Phone-and-sim-contract/m-p/1325517#M145242 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4147399">@Fywhyte26</a></SPAN>.&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>Did you send your phone back using the returns pack from our customer care team?</P> <P>Katie</P> Fri, 10 Nov 2023 09:09:44 GMT Katie_B 2023-11-10T09:09:44Z https://community.ee.co.uk/t5/Apple-Devices/Phone-and-sim-contract/m-p/1325466#M145232 <P>I did an iPhone 15 pro max phone and sim contract on the 15/10/23 after three days I did a contract cancellation and was told in the EE office at my location here in Taunton that when they receive the phone it would be sent back and contract cancelled. I am so surprised to receive a direct debit letter yesterday 9/11/23. Please how do I go about this? Thanks&nbsp;</P> Fri, 10 Nov 2023 06:23:39 GMT https://community.ee.co.uk/t5/Apple-Devices/Phone-and-sim-contract/m-p/1325466#M145232 Fywhyte26 2023-11-10T06:23:39Z https://community.ee.co.uk/t5/Apple-Devices/Phone-and-sim-contract/m-p/1325517#M145242 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4147399">@Fywhyte26</a></SPAN>.&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>Did you send your phone back using the returns pack from our customer care team?</P> <P>Katie</P> Fri, 10 Nov 2023 09:09:44 GMT https://community.ee.co.uk/t5/Apple-Devices/Phone-and-sim-contract/m-p/1325517#M145242 Katie_B 2023-11-10T09:09:44Z