topic Re: Apple News Plus Free - Six months free in Apple Devices

Apple News Plus Free - Six months free

AJ2023 — Mon, 16 Oct 2023 11:14:24 GMT

Apple News+ on EE | Entertainment on EE | EE

Above link says Apple News+ is Free for six month and Text NEWSPLUS to 150 so I did and received a link to redeem the code.

However, the link is not working, it says 'We are sorry, the offer you're trying to access is no longer active. Please try again later'. After trying few times, I called EE customer service. They agree that offer is there but they don't know why it's not working, phone was disconnected.

I called Apple customer service who very kindly looked into their database and said that they haven't got any such codes from EE (6 month's free trial for News plus) and I need to go back to EE.

So called EE again, was transferred to tech dept who said they don't have a clue but will look into it and call me next day. Next day after waiting, I contacted EE again, this time a rude advisor, who said she can't help and there is nothing can be done in this case, that have sent the link and that's it.

I have received that redeem link from EE but they can't help now.... even though EE sent me that link... Not sure what to say and do as I have already contacted EE 3 times and apple as well. I have never subscripted Apple news before.

Very disappointed with EE.

Re: Apple News Plus Free - Six months free

Christopher_G — Mon, 16 Oct 2023 15:04:47 GMT

Hi @AJ2023

Welcome to the community.

I'm really sorry to hear of your experience. Have you tried opening the link on another device or browser? Please also try both on WiFi and mobile data.

Let us know how you get on.

Chris

Re: Apple News Plus Free - Six months free

AJ2023 — Mon, 16 Oct 2023 16:11:08 GMT

Thanks @Christopher_G

I have tried Safari and google.co.uk browser but it's same message 'We're sorry, the offer you're trying to access is no longer active. Please try again later'. I have tried it using mobile data and with/without Wifi but same message. Tried it on my mobile and laptop as well but no joy.

As I mentioned before, I did contact Apple customer service and they explained that businesses like EE and others bulk buy this kind of subscription(s) and pass it to their customers. Advisor also checked their promotional database (I gave them the link and there is a promo code embedded) and they can't find that code and if fact, they don't have any 6 month's NEWS PLUS promo codes for EE which can be redeemed. They asked me to contact EE.

I contacted EE three times but they said they can't do anything with this, it's frustrating that EE issues promo codes which are not even valid/exists with Apple. I give 101% to Apple for giving me honest advise whilst EE just washed their hand (even the code is issued by them). I wanted to redeem this offer on my iPhone (bought from EE, still in contract) and never subscribed any Apple services before.

Re: Apple News Plus Free - Six months free

Gareth43 — Tue, 17 Oct 2023 01:01:19 GMT

Yeah I have the same offer and have had for a while now but like you every time I try to redeem, it also says offer no longer active for me too. It’s been in add on for months saying 6 months free. If there is no offer it shouldn’t be there.

Re: Apple News Plus Free - Six months free

Christopher_G — Wed, 18 Oct 2023 07:25:29 GMT

It's definitely still an offer with us, @AJ2023. I've sent you a private message to get some information from you. Please take a look and get back to me.

Thanks

Chris

Re: Apple News Plus Free - Six months free

Sim58 — Thu, 02 Nov 2023 19:17:40 GMT

Same issue as described above. Just signed up to EE, offer includes 6 months free Apple Music (works) and Apple News which keeps saying that the offer is no longer active.

Thanks

Simone

Re: Apple News Plus Free - Six months free

Katie_B — Fri, 03 Nov 2023 07:23:38 GMT

Hi @Sim58.

I have sent you a private message for some more information.

Katie

Re: Apple News Plus Free - Six months free

Sim58 — Wed, 08 Nov 2023 10:49:22 GMT

Hi Katie,

Any update on this?
Thanks

Simone

Re: Apple News Plus Free - Six months free

RR_ — Tue, 28 Nov 2023 19:14:58 GMT

I got the offer not available message today for Apple News plus and I have a family broadband and mobile account with EE. Please can you send me the info to get this offer working, thank you.

Re: Apple News Plus Free - Six months free

Leanne_T — Wed, 29 Nov 2023 07:57:39 GMT

Hi @RR_

Thanks for coming here.

Have you had the offer before on the same number?

What device are you using?

Leanne.

Re: Apple News Plus Free - Six months free

Sim58 — Wed, 29 Nov 2023 08:14:22 GMT

Afraid EE has still not got it sorted. I got asked to try some technical stuff none of which worked. Had asked first it to be escalated two or three weeks ago. Never heard back. Essentially someone at EE needs to talk to Apple.

Re: Apple News Plus Free - Six months free

RR_ — Wed, 29 Nov 2023 11:05:53 GMT

HI Leanne,

I haven't had the offer before. I spoke with EE last night and they couldn't help so referred me to the US Apple site which is hopeless. I tried the technical things suggested on here too. If you can provide any help with accessing it, it would be fab but if not, it sounds like the offer isn't available and EE should take it down from their website as it's misleading.

Thanks.

Re: Apple News Plus Free - Six months free

RR_ — Thu, 30 Nov 2023 12:46:07 GMT

Hi Leanne,

I spent over an hour on the phone with Apple yesterday and was moved up to a tier 2 person. The EE Apple News Plus offer is currently valid but EE need to send out the correct link for their customers to access it. Apple can't do anything about the link that you're currently sending. Please can you share the CORRECT link so I can take up the offer, thanks. The glitch is nothing to do with ios or handset or macbook, it is purely to do with the weblink being incorrect. Hope this helps everyone else on this thread!

Rgds,

Rachel

Re: Apple News Plus Free - Six months free

Leanne_T — Thu, 30 Nov 2023 16:07:46 GMT

Hi @RR_ @AJ2023

Thanks for the feedback.

We have sent this to the relevant team and will let you know when we have further information.

Leanne.

Re: Apple News Plus Free - Six months free

RR_ — Thu, 30 Nov 2023 16:43:14 GMT

Awesome, thanks Leanne! Look forward to getting the right offer link.

Re: Apple News Plus Free - Six months free

Patcs — Thu, 07 Dec 2023 19:05:33 GMT

I have also tried the link to no avail, I would be very interested in how this is resolved.

Re: Apple News Plus Free - Six months free

starjazz — Sat, 09 Dec 2023 14:29:00 GMT

Just tried with a new code from 150 and still get the some error.

“We're sorry, the offer you’re trying to access is no longer active. Please try again later”

Pretty poor from a company the size of EE cannot resolve this.

Re: Apple News Plus Free - Six months free

Sim58 — Wed, 13 Dec 2023 14:44:23 GMT

I have been trying for 2 months now to get this issue resolved. Contacted EE several times. Raised a formal complaint a couple of weeks ago. Got passed around different people for over an hour. In the end was told that EE still have no idea why it doesn’t work, all people who are experiencing problems will be collected and be passed on to Backup team?! Complaint closed. Still nothing. No update.

Re: Apple News Plus Free - Six months free

Astace — Sun, 17 Dec 2023 05:37:35 GMT

I’m having the same problem. Please could you contact me. Thank you

Re: Apple News Plus Free - Six months free

starjazz — Sun, 24 Dec 2023 11:04:19 GMT

Still not working for me neither on multiple SIM’s. Complete #TITSUP and seems like this problem has gone unresolved for a long time.