topic Re: Re: iPhone not Sending SMS Texts in Apple Devices

Re: iPhone not Sending SMS Texts

Ayaan5 — Mon, 30 Oct 2023 19:45:43 GMT

I have tried to send messages to my friend who doesnt have iphone and its green and doesnt work and i send to my mum with blue message and it works i have ee sim and i got a data add on 500mb even with sms on it still doesnt send

Re: Re: iPhone not Sending SMS Texts

Chris_B — Mon, 30 Oct 2023 19:57:33 GMT

@Ayaan5 A iMessage uses data a text message doesn’t it’s two completely different ways to send messages. You’re mum is using an Apple device and is using iMessages like you. Your friend isn’t using an Apple device so it should be sent as a text. Out of curiosity have you got the subject field enabled as per this thread and its solution? You also need cellular coverage for a text message to send or have WiFi calling enabled. A iMessage will send via cellular data or just by being connected to WiFi even if WiFi calling is off.

Re: Re: iPhone not Sending SMS Texts

Bionic69 — Mon, 06 Nov 2023 21:26:19 GMT

Hi Ayaan5. Over the past few weeks I’ve had the same problem I’ve got an iPhone and when I send messages to non iPhones related to the o2 network I.e tescos/giffgaff I’ve had to try 2 or 3 times before the message has been sent & I have signal on my phone so for myself I’m not sure if it’s problematic sending messages from EE to o2 related networks or not ?

Re: Re: iPhone not Sending SMS Texts

James_B — Tue, 07 Nov 2023 07:50:39 GMT

Do you only have this problem in one particular location @Bionic69?

James

Re: Re: iPhone not Sending SMS Texts

Bionic69 — Sat, 11 Nov 2023 14:01:10 GMT

Hi James no i usually use it in my room I get between 1 & 2 bars of signal but even when im out with better signal it does it then at times ! It’s ok to other networks I have no issues it’s just tescos & Giffgaff networks

Re: Re: iPhone not Sending SMS Texts

James_B — Sat, 11 Nov 2023 14:36:43 GMT

Hi @Bionic69,

Our Technical Support Team will be happy to take a look at this issue if you get in touch.

James