topic Re: Apple One Country/region problems in Apple Devices

Apple One Country/region problems

tm87uk — Thu, 02 Nov 2023 10:05:32 GMT

I recently changed my contract where I've decided to use Apple One as one of my Inclusive extras.

When trying to set it up it keeps telling me that "This subscription is not available in your country or region"

I know the inclusive extra is selected (Not on the website or app because they are both so terrible and that option hasn't worked for months!) but because when I got to subscribe it tells me "you have Apple One with your EE plan". But no matter what I cannot continue because of the Country/region issue.

I have checked my details. I am in the UK. I know Apple One is available in the UK. So I do not understand what is wrong!

Re: Apple One Country/region problems

James_B — Thu, 02 Nov 2023 12:39:14 GMT

Hi @tm87uk,

In settings, if you tap your name followed by Media and Purchases, is your Apple ID linked to the correct region?

James

Re: Apple One Country/region problems

tm87uk — Thu, 02 Nov 2023 13:00:53 GMT

Yes, I I've said I have checked and rechecked. When you select region it is already selected as UK.

I have just got off the phone to Apple and they say they can see the link but on EE's end it's possibly been deactivated.

I cant even choose or reselect the inclusive extra because the EE website has given me nothing but error messages for months now

Re: Apple One Country/region problems

James_B — Thu, 02 Nov 2023 13:05:26 GMT

Have you received a text message from EE with a link to activate your Apple One subscription @tm87uk?

James

Re: Apple One Country/region problems

tm87uk — Thu, 02 Nov 2023 13:07:50 GMT

Yes, but every time I use the link I see this message when press continue

Re: Apple One Country/region problems

James_B — Thu, 02 Nov 2023 13:21:55 GMT

Do you have private relay turned on @tm87uk?

James

Re: Apple One Country/region problems

tm87uk — Thu, 02 Nov 2023 13:29:45 GMT

No I don't

Re: Apple One Country/region problems

XRaySpeX — Thu, 02 Nov 2023 13:30:26 GMT

Also in Apple One - This subscription is not available in your country or region

Re: Apple One Country/region problems

James_B — Thu, 02 Nov 2023 14:00:45 GMT

Do you have any active Apple subscriptions with EE or direct with Apple @tm87uk?

James

Re: Apple One Country/region problems

tm87uk — Thu, 02 Nov 2023 14:02:16 GMT

No. I had Apple Music with EE but then they deactivated it so when I switched to Apple One

Re: Apple One Country/region problems

tm87uk — Thu, 02 Nov 2023 14:08:24 GMT

I even double checked and in my subscription its telling me that it ended on 1st November....

Re: Apple One Country/region problems

James_B — Thu, 02 Nov 2023 14:15:49 GMT

Hi @tm87uk,

Please get in touch with Customer Care so a member of the team can make sure the subscription is still active on your EE account.

They'll be happy to help. 🙂

James

Re: Apple One Country/region problems

Joeshaw77 — Thu, 02 Nov 2023 20:27:23 GMT

I have exactly the same problem. Done all the same steps and no success. It’s so annoying to have to call EE over this.

Re: Apple One Country/region problems

tm87uk — Fri, 03 Nov 2023 10:22:36 GMT

I've actually spoken to EE and even they cant help. Tell me to speak to Apple again. It is ridiculous

Re: Apple One Country/region problems

James_B — Fri, 03 Nov 2023 11:12:56 GMT

Was it Technical Support you spoke to @tm87uk?

Did they make sure the correct Apple One add-on was active on your account?

James

Re: Apple One Country/region problems

tm87uk — Fri, 03 Nov 2023 11:15:00 GMT

Yes. Even spoke to a higher level "expert" after he tried to deactivate and reactivate it. No help whatsoever.

Re: Apple One Country/region problems

James_B — Fri, 03 Nov 2023 11:21:07 GMT

Did they raise a support ticket for you or mention what you needed to check with Apple @tm87uk?

James

Re: Apple One Country/region problems

dredsky — Fri, 03 Nov 2023 12:50:11 GMT

Exact same issue.

Passed around between EE and Apple.

It seems quite a few people are having this issue.

Re: Apple One Country/region problems

Matt761 — Fri, 03 Nov 2023 16:28:37 GMT

Hi folks,

I recently renewed my contract, and had the Apple One package added to the system.

I had it previously, but didn’t select my new contract correctly. I only noticed this when Apple emailed me, thanking for my Apple TV payment. I contacted EE and they kindly sorted it, so my new contract gave me Apple One again. This deactivated my current Apple Music, with my receiving a text with my new subscription to add. Now, I can’t use Apple One, as it won’t allow me to add it to my subscription and receive the message (see screen grab).
I’ve checked all my settings, location etc and they’re fine. I must add, I’ve still got AppleTV subscription running (it’s the one that prompted me to realise my contract wasn’t correct) and expires 2nd December. As my bolt on has been removed for Apple Music in preparation for Apple One, it’s removed my music library (appreciate it’s a temporary thing). Anyone got any ideas, as I just want to use Apple One to start listening to my music again and the TV

thanking you in advance

Re: Apple One Country/region problems

dredsky — Fri, 03 Nov 2023 19:01:12 GMT

Yup - that’s what I’m getting.

common denominator appears we all have a current active we subscription?