topic Re: New se iphone wont install and connect in Apple Devices

New se iphone wont install and connect

Liebherr — Sun, 29 Oct 2023 18:39:39 GMT

Re: New se iphone wont install and connect

Leanne_T — Mon, 30 Oct 2023 08:46:41 GMT

Hi @Liebherr

Thanks for coming to the community.

What happens when you try and set up the iPhone?

Leanne.

Re: New se iphone wont install and connect

Liebherr — Mon, 30 Oct 2023 10:56:12 GMT

Hi Leanne, when trying to get new phone to down from old phone , reaches a point where it says setting up on the screen then freezes, been into Exeter store and they were unable to sort either . Regards Clive.

Re: New se iphone wont install and connect

Leanne_T — Mon, 30 Oct 2023 11:02:48 GMT

Hi @Liebherr

Does this happen when you try and download your data using your iCloud back up?

If so, what model is the old iPhone? Is the software up to date?

Leanne.

Re: New se iphone wont install and connect

Liebherr — Mon, 30 Oct 2023 11:10:36 GMT

When it’s finished downloading from old phone , and goes to setting up phase it freezes updates seem to be up to date on both phones, plus Exeter we store tried yesterday with no luck, have spoken to a guy called Steve this am and have arranged to speak with tech team this evening as this is the phone for my daughter and she is now at work with her old phone with new sim in it .

Re: New se iphone wont install and connect

Leanne_T — Mon, 30 Oct 2023 11:19:01 GMT

I see @Liebherr

Please let me know how you get on after speaking to our tech team 🙂

Leanne.

Re: New se iphone wont install and connect

Liebherr — Mon, 30 Oct 2023 11:26:37 GMT

Will do , thank you .

Re: New se iphone wont install and connect

Leanne_T — Mon, 30 Oct 2023 11:44:07 GMT

No problem @Liebherr

Leanne 🙂

Re: New se iphone wont install and connect

Liebherr — Tue, 31 Oct 2023 11:39:10 GMT

Not sorted, daughter having to ring apple tech when she gets home from work tonight

Re: New se iphone wont install and connect

Leanne_T — Tue, 31 Oct 2023 11:50:33 GMT

Thanks for the update @Liebherr

I hope this is sorted soon for her 🙂

Leanne.