topic Re: Not receiving texts from work reception in Apple Devices

Not receiving texts from work reception

Stoneware — Wed, 25 Oct 2023 13:32:41 GMT

Have an iphone on EE and work in a location that has a digital reception desk setup (Greetly) which sends out emails and texts when a package is delivered or a visitor has arrived. I have not received a Text from the system since June of this year. They have checked my number correct on the system. I have checked the number they send from is in my contacts, hasn't been added to the blocked contacts, etc. Wondering if this is something anyone else has experienced?

Re: Not receiving texts from work reception

Leanne_T — Wed, 25 Oct 2023 15:05:22 GMT

Hi @Stoneware

Thanks for coming here.

Does the text come from a short code or a mobile number?

Can anyone else on EE receive the texts do you know?

Leanne.

Re: Not receiving texts from work reception

Stoneware — Thu, 26 Oct 2023 11:46:07 GMT

Hi Leanne,

Thanks for replying. When I was still getting the messages they were coming from a number +1 (720) xxx-xxxx reception don't think that anything has changed on their side.

As far as I know from talking to reception nobody else has said it's an issue but I don't know how many people use the text alerts versus just getting the email.

edit: Just had them change it over to a colleagues number, they are with Tesco/O2, and they got the text OK so things are working on the reception side it's just the messages are not getting through to me

Re: Not receiving texts from work reception

Leanne_T — Thu, 26 Oct 2023 11:37:06 GMT

Thanks @Stoneware

In this case, please get in touch with our technical support team and they will get this looked into for you.

Leanne 🙂