topic Re: Blacklisted device in Apple Devices

Blacklisted device

Manana — Sun, 15 Oct 2023 19:22:40 GMT

Hello, I bought an iPhone 11 from a phone shop a few months ago and for the last 3 months I’ve been on holiday abroad so I haven’t been able to call EE about the unlocking. When I search for my imei it shows that it’s blacklisted. When I first bought the phone this wasn’t the case. What’s changed and how do I unlock my phone

Re: Blacklisted device

Chris_B — Sun, 15 Oct 2023 19:49:24 GMT

@Manana The device has been reported lost/stolen so has been blacklisted. If the device is 2nd hand you can not get the blacklisting removed. You need to go back to the place you purchased this from and request your money back. EE will not remove the blacklisting of this device as insurance could have already been paid out for it.

Re: Blacklisted device

bristolian — Sun, 15 Oct 2023 19:51:12 GMT

If the phone has been blacklisted, the original owner has reported it lost or stolen

Your point of contact is the seller you bought it from. A common scam is to sell a phone and subsequently report it lost.

Re: Blacklisted device

Manana — Sun, 15 Oct 2023 20:29:01 GMT

Just last week I went to the area where I purchased my phone because I have now moved homes and guess what… the shop has been shutdown permanently. Probably for their scam. So what do i even do with this phone? I mean I paid good money for it. Can I use it on the EE network

Re: Blacklisted device

bristolian — Sun, 15 Oct 2023 20:34:17 GMT

If the store has closed, you may well have lost your purchase money.

If you paid on a credit card, you may have a claim there - depending what paperwork came with the phone.

Re: Blacklisted device

Manana — Sun, 15 Oct 2023 20:35:43 GMT

Am I allowed to sell the device on a platform like eBay because this device is useless to me now and I’d rather give sell it so it could be used for parts.

Re: Blacklisted device

EssexBoyEE — Sun, 15 Oct 2023 22:17:18 GMT

As long as you aquied the Phone through legitimate and legal means (you will need proof of this) then technically you can Gift or Sell the Phone onwards but I would strongly advise that you describe the Phone as exactly what it is, ie, it's condition and that fact the Device is Blacklisted.

Most importanty retain All your Documents proving that you purchased the Device in good faith and when and from where.