topic New 5g sim not working in Apple Devices

New 5g sim not working

Flashmanvc — Sun, 15 Oct 2023 16:19:39 GMT

Have put 5g sim in phone now calls no data how do I sort it

Re: New 5g sim not working

Christopher_G — Mon, 16 Oct 2023 08:24:24 GMT

Hi @Flashmanvc
Welcome to the community.

It could be in the process of activating. Could you try restarting it this morning please?

Chris

Re: New 5g sim not working

Flashmanvc — Mon, 16 Oct 2023 08:28:15 GMT

Hi have tried it still not ,working , says sim has a business line on it too? No real instructions thought it would be the same as a 4g sim. It was a network migration from plus net to EE, transferring no across,

Re: New 5g sim not working

Christopher_G — Mon, 16 Oct 2023 08:40:52 GMT

OK, thanks @Flashmanvc

It could be worth speaking to our Mobile Care team so they can check everything from our side for you.
Chris