topic iPhone 14 wont activate in Apple Devices

iPhone 14 wont activate

AGR1 — Fri, 13 Oct 2023 17:31:51 GMT

i have upgraded to iphone14 - spoke to customer support as couldn’t activate eSIM - they couldn’t do either and sent out another - which neither the customer support team or technical support have been able to activate. After a lot of time on helplines I still have no functioning phone after a week. Am beginning to worry I have been sent a dodgy handset. Any thoughts please? Increasingly thinking in terms of returning handset.

thanks in anticipation

Re: iPhone 14 wont activate

Northerner — Fri, 13 Oct 2023 17:58:46 GMT

Hi @AGR1

Are EE sending you a new sim.

Thanks

Re: iPhone 14 wont activate

AGR1 — Fri, 13 Oct 2023 20:05:35 GMT

Thanks for replying. Not sure my post was as clear as it should have been. When I said EE have sent me another SIM I meant a new SIM card. Neither the customer service nor the tech team were able to activate it today.

Re: iPhone 14 wont activate

James_B — Sat, 14 Oct 2023 07:47:34 GMT

What were you advised when you spoke to Customer Care @AGR1?

James

Re: iPhone 14 wont activate

AGR1 — Sat, 14 Oct 2023 16:21:41 GMT

Hi

Thanks for your help. Spent another hour in shop and then another hour trying to exchange phone( unsuccessfully). It appears I was sent a ‘black listed’ phone - reason why was not made clear to me - the phone is going back and I plan to leave EE. A very disappointing experience.

Thanks again for taking time to respond.

Sent from my iPad