topic Changed Apple ID in Apple music but my EE perks are tied to another Apple ID in Apple Devices

Changed Apple ID in Apple music but my EE perks are tied to another Apple ID

Galbuk — Wed, 11 Oct 2023 13:13:25 GMT

I am trying to consolidate the two apple IDs I have to one. All going well expect that Apple music, which I have as a perk for my mobile contract, says that it is tied to another apple ID (the old one which I am trying to phase out). How can this be changed?

Apple support seems to indicate it sits with EE.

Any ideas?

David

Re: Changed Apple ID in Apple music but my EE perks are tied to another Apple ID

Christopher_G — Wed, 11 Oct 2023 15:35:31 GMT

Hi @Galbuk

Welcome to the community.

I recommend speaking to our Mobile Care team so they can help with this. You may need to remove the Apple Music benefit so that you can register it again with a different Apple ID.

Chris

Re: Changed Apple ID in Apple music but my EE perks are tied to another Apple ID

Galbuk — Thu, 12 Oct 2023 06:30:22 GMT

Thank you

I have unselected Apple Music as a perk and will try to reselect it when it becomes available.

Thanks!

Re: Changed Apple ID in Apple music but my EE perks are tied to another Apple ID

Leanne_T — Thu, 12 Oct 2023 08:23:37 GMT

Let us know how you get on @Galbuk

Leanne 🙂