topic Re: Network Provider Voicemail - Can not call in Apple Devices

Network Provider Voicemail - Can not call

toniimariiee15 — Wed, 27 Sep 2023 11:12:49 GMT

Hi,

Hoping someone can help.

My visual voicemail was turned off and when I turned it back on, I had a "Network Provider Voicemail" at the top on my list and a call button next to it.

The issue is, it won't let me call it, every time I try, it just says call ended. I have tried restarting my phone, force closing the app, turning VM off and on again, tried calling voicemail from another phone, I've tried everything.

Does anyone have any suggestions please?

iPhone 13 Pro if that helps.

Thank you.

Re: Network Provider Voicemail - Can not call

ferret66 — Wed, 27 Sep 2023 13:08:56 GMT

same here

Re: Network Provider Voicemail - Can not call

Leanne_T — Wed, 27 Sep 2023 13:35:39 GMT

Hi @toniimariiee15 @ferret66

Thanks for coming here.

If you are both unable to access the voicemail, please call us on 150 and the team will run some troubleshooting to help you get this resolved.

Thanks 🙂

Leanne.

Re: Network Provider Voicemail - Can not call

ferret66 — Wed, 27 Sep 2023 13:53:29 GMT

i called earlier was told if they try to remove vm and put it back it could remove my preoder for iphone 15 pro max

Re: Network Provider Voicemail - Can not call

Leanne_T — Wed, 27 Sep 2023 13:55:08 GMT

I see @ferret66

Could you try accessing voicemail after you receive the iPhone 15 and let us know if this works OK for you?

Leanne.

Re: Network Provider Voicemail - Can not call

ferret66 — Wed, 27 Sep 2023 14:04:01 GMT

will do 😀

Re: Network Provider Voicemail - Can not call

alanmd — Tue, 03 Oct 2023 16:38:21 GMT

I've also got this issue. I realised yesterday, calls to my voicemail were being told my number isn't recognised, which isn't helpful if a GP tries to call you.

Went through trouble shooting, VM On/Off, switched visual off and on - no help. Even calls to the 07 Voicemail number disconnect when I enter my number on the menu.

Tech support raised with level 2, who are allegedly working on a fix with a 3-5 day timescale, though the operator also said this has been a problem since 28/9...

Meantime I raised a complaint, only to receive a call explaining how EE's internal ticketing system works, and that the complaint handler wasn't able to investigate with tech support and I had to wait.

Poor network service, compounded by poor customer service. I've had voicemail on mobile since the 1990s.

Re: Network Provider Voicemail - Can not call

Andie7 — Fri, 13 Oct 2023 16:46:32 GMT

I have the same problem. I have been on the phone for 40 minutes this afternoon and just keep being put on hold and being asked the same questions over and over again. Eventually I had to go back to work. What is going on with this please EE?

Re: Network Provider Voicemail - Can not call

Andie7 — Fri, 13 Oct 2023 16:49:52 GMT

And when I try to call it says it will send me a text and the text just says there is a problem

Re: Network Provider Voicemail - Can not call

alanmd — Fri, 13 Oct 2023 16:54:25 GMT

Mine was fixed. I'm not sure if it was someone at the EE end resetting my voicemail or something I did.

What I did was switched visual voicemail and normal voicemail off and waited a day. You text VISUAL OFF and VM OFF to 150. After a couple of days I switched normal voicemail back on and it was working.

It could just be coincidence though, I raised a complaint and a tech may have reset my line or kicked a server.

Re: Network Provider Voicemail - Can not call

tobster911 — Fri, 13 Oct 2023 21:26:29 GMT

Exactly the same issue here. EE CS have raised it to level 2. Worked fine on my 13 PM, but broken on my 15 PM

Re: Network Provider Voicemail - Can not call

Lisa_H1970 — Sun, 15 Oct 2023 09:19:58 GMT

I've had the same problem, since I set my new iPhone 15 up on the 26.9.23... I've made numerous calls to 150 & received numerous calls back. Keep getting the same response, that the 'service order has completed with an error'.

I was told the problem was only with iPhone 15. That's obviously not the case, after reading the post on here & I've tried putting my sim back into my old phone & it's the same, I still can't access my voicemail.

It's not very helpful as I work in a Castle, with 4ft walls in some parts & 9ft thick in others. I also have an 85 year old mother, who is frail & I am her main carer. I was looking to leave EE but as I have just signed up for new contracts, it's going to cost me over £1,000 to leave... 😞

I have now resorted to sending a letter of complaint into the Customer Service Department, but I am very doubtful I will hear anything.

My next call back has been arranged for 4pm on the 17.10.23 but I have no faith it will be sorted by then, as the whole sage has gone on far too long.

The only positive in all of this I have been talking to someone called Martin who has been great throughout & at least he calls me back when he says he will.

If I have any update, I will put a post on here.