topic Re: IPhone 11 issue in Apple Devices

IPhone 11 issue

c9 — Mon, 25 Sep 2023 02:27:31 GMT

I have had 20 Sim cards in one month, for the same numbers 6820 and 5293

I have got a I phone 11 after a couple of days, it comes up with emergency calls, only is this error common for a iPhone 11

Ee are sending me. a good as new third, I Phone 11 after my replacement phone when I claimed on my insurance for my first phone being accidentally water damaged

Re: IPhone 11 issue

Katie_B — Mon, 25 Sep 2023 09:04:53 GMT

Hello @c9.

Welcome back to the community.

Are you currently waiting for a replacement phone to arrive?

Katie

Re: IPhone 11 issue

c9 — Tue, 26 Sep 2023 02:18:32 GMT

YES what do I do if it has the same issue?

Re: IPhone 11 issue

Katie_B — Tue, 26 Sep 2023 07:39:40 GMT

If you continue to have the same issue you will need to give us another call so the team can complete a further diagnostic's @c9.

Please keep us updated.

Katie

Re: IPhone 11 issue

c9 — Wed, 27 Sep 2023 00:18:11 GMT

Yes, but I previously contacted Apple and they told me that it has nothing to do with the phone. It is probably something to do with my network

Re: IPhone 11 issue

c9 — Wed, 27 Sep 2023 00:21:55 GMT

They told me to do a return to sender, so I contacted yourselves to complete it

Re: IPhone 11 issue

c9 — Wed, 27 Sep 2023 00:23:08 GMT

Apple can do something called screen sharing with my I phone

Re: IPhone 11 issue

Katie_B — Wed, 27 Sep 2023 09:06:09 GMT

Hi @c9.

The replacement that has been sent by EE have you returned?

Katie

Re: IPhone 11 issue

c9 — Wed, 27 Sep 2023 17:35:18 GMT

NO my account is messed up

Re: IPhone 11 issue

Leanne_T — Wed, 27 Sep 2023 17:38:41 GMT

Hi @c9

If the account is wrong or needs looked into please get back in touch with our customer care team to get this sorted.

Leanne.