topic Re: My phone will not ring or receive calls in Apple Devices

My phone will not ring or receive calls

AndrewHarg — Tue, 26 Sep 2023 08:45:42 GMT

I started a new plan yesterday

unlimited Data, calls & messages, but when receiving an email with the details of the plan, it only has 100 texts and calls are not mentioned.

Since then my phone has stopped receiving and making calls, I obviously can not call EE on 150 due to this issue and have no other way to call them the “help” messaging system won’t connect me to a real person and has no clue how to help me.

please help

Re: My phone will not ring or receive calls

Katie_B — Tue, 26 Sep 2023 10:44:05 GMT

Hi @AndrewHarg.

Welcome to the community.

Is this plan a pay monthly plan?

If you text BALANCE to 150 what reports back?

Katie

Re: My phone will not ring or receive calls

AndrewHarg — Tue, 26 Sep 2023 12:13:36 GMT

I can not ring or text, the new plan that was set up has stopped all calls or texts so I can’t do as you requested

Re: My phone will not ring or receive calls

Katie_B — Tue, 26 Sep 2023 12:19:03 GMT

Hi,

Do texts to 150 fail?

Is the plan a pay monthly plan?

Katie