topic Re: Insurance details of phone not found in Apple Devices

Insurance details of phone not found

Mubarak426 — Sun, 24 Sep 2023 18:56:19 GMT

I couldn’t able to find the insurance details of my new iPhone, which i bought as a bundle 15 pro max and S9 watch together. Insurance details of watch visible but not iPhone.

Re: Insurance details of phone not found

Chris_B — Sun, 24 Sep 2023 20:02:57 GMT

@Mubarak426 Did you take out insurance for the phone ? This will be two separate insurances.

Re: Insurance details of phone not found

Mubarak426 — Sun, 24 Sep 2023 20:06:55 GMT

Yes I bought the insurance for both phone and watch. But in the App I can’t see insurance details for mobile. I could see insurance for only watch.

Re: Insurance details of phone not found

Chris_B — Mon, 25 Sep 2023 08:00:15 GMT

@Mubarak426 Are you selecting the phone in the app ? The my EE app only shows one device and add ons for that device at a time. You need to change the device to show information for a different device.,

Re: Insurance details of phone not found

Mubarak426 — Mon, 25 Sep 2023 08:52:12 GMT

Please find the attached screenshot from EE website. Insurence is linked to one of the the device and no insurance information for another device.

Re: Insurance details of phone not found

Katie_B — Mon, 25 Sep 2023 09:04:04 GMT

Thanks for getting back to us @Mubarak426.

I would recommend getting in touch with our customer service team if your insurance is not showing for your new iPhone.

Katie

Re: Insurance details of phone not found

Mubarak426 — Sat, 30 Sep 2023 01:03:33 GMT

Hi,

I have bought insurance for my mobile and watch, but in the EE app, when I open the insurance documents for my iPhone, it is opening the Apple Watch series 9 insurance details with the IMEI number of the watch series 9. Why are no documents provided for mobile insurance? No documents were emailed to me regarding the insurance of the iPhone.

How would somebody trust if there is no document provided?

Re: Insurance details of phone not found

Chris_B — Sat, 30 Sep 2023 04:26:20 GMT

@Mubarak426 Documents will arrive via post. I only just got my insurance documents 2 days ago for my watch. How many insurance documents do you think EE are sending out at present because of the new iPhones/Watches.

You have insurance for the phone it’s right there is your add ons. “Full cover with Apple care services”. Stop panicking you’ll receive documents

Re: Insurance details of phone not found

Mubarak426 — Sat, 30 Sep 2023 08:23:17 GMT

Hi Chris, sorry to disagree with you. It shouldn’t take weeks to generate documents. You can easily upload the PDF to the EE app on the relevant devices. You can’t attach watch instance docs to your iPhone. This is just unacceptable. If you don’t have relevant documents to show it to a customer, then do not attach the wrong files.

It is unacceptable to show only watch insurance for iPhone insurance. I would expect a PDF copy of the instance document, which shows the IMEI number of my mobile, at the end of this week. Insurance will start from the day of initiation, and documents should be available within a day or two.