topic Re: Unable to view order documents in Apple Devices

Unable to view order documents

Micky1892 — Wed, 20 Sep 2023 08:32:21 GMT

Hello

Pre-ordered iPhone 15 Pro yesterday and had to sign various documents. However, I’ve received the below SMS this morning advising me of further documents to view, however, I can’t find where these are available in My EE. Can anyone point me in the right direction please.

Re: Unable to view order documents

Katie_B — Wed, 20 Sep 2023 12:07:46 GMT

Hello @Micky1892.

Welcome to the community.

When you log in to your My EE do you have 'My Documents' tab within the settings or when selecting your profile?

Katie

Re: Unable to view order documents

Micky1892 — Wed, 20 Sep 2023 15:36:59 GMT

Hi Katie

I’m not seeing this option on my profile.

Thanks

Re: Unable to view order documents

Katie_B — Wed, 20 Sep 2023 15:48:58 GMT

Thanks for checking @Micky1892.

Has your plan updated in your My EE account?

Katie

Re: Unable to view order documents

Micky1892 — Wed, 20 Sep 2023 18:40:51 GMT

No, it’s still showing my current plan

Re: Unable to view order documents

James6237 — Wed, 20 Sep 2023 18:53:30 GMT

I have the same issue. There is nowhere on the app to access and view this document, and my current plan doesn’t show my new plan for my order

Re: Unable to view order documents

James_B — Thu, 21 Sep 2023 07:35:00 GMT

Hi @Micky1892 and @James6237,

You may not be able to view your new plan documents until your plan has updated in My EE.

Your plan should update as soon as your phone is dispatched.

James

Re: Unable to view order documents

Micky1892 — Thu, 21 Sep 2023 08:26:16 GMT

Morning James. My plan has literally just switched over to the new Essentials Plan. However, I still can’t find where I get access to the 'My Documents' tab within the settings or when selecting my profile?

Thanks

Re: Unable to view order documents

James_B — Thu, 21 Sep 2023 08:45:38 GMT

Hi @Micky1892,

Are you you paying for your device separately via Flex Pay?

James

Re: Unable to view order documents

Micky1892 — Thu, 21 Sep 2023 09:33:04 GMT

I am, yes

Re: Unable to view order documents

James_B — Thu, 21 Sep 2023 09:43:19 GMT

Is your device agreement information showing in the bills and payments tab in the My EE app @Micky1892?

James

Re: Unable to view order documents

Micky1892 — Thu, 21 Sep 2023 10:36:05 GMT

No, only details about my Essentials Plan

Re: Unable to view order documents

Micky1892 — Thu, 21 Sep 2023 10:37:30 GMT

Actually, ignore my previous message, it’s still showing my current plan on the bills and payments tab

Re: Unable to view order documents

James_B — Thu, 21 Sep 2023 10:51:54 GMT

No problem @Micky1892

Please give us an update once your plan has changed.

James

Re: Unable to view order documents

darrelltuk — Fri, 22 Sep 2023 10:22:26 GMT

Hey Micky1892.

I found it , after logging into MyEE online, and confusingly it's under 'Bills & Payments'. Once you're there you'll find 'Your documents' on the bottom left. When I do the same via the MyEE app though, documents are under 'Plans & Subscriptions'.

I hope that helps and wish the EE staff had had the training to know this, even better if the app and website had the same information in the same place.

Cheers,

Darrell.

Re: Unable to view order documents

Kirsty011282 — Sat, 23 Sep 2023 08:28:36 GMT

I’m having the same issue, received a message this morning with the exact same thing, but unable to find this document

Re: Unable to view order documents

Christopher_G — Sat, 23 Sep 2023 09:59:13 GMT

Hi @Kirsty011282

If you're using the My EE app, it will be under the 'Plans & Subscriptions' section.

Chris

Re: Unable to view order documents

fromafricatomal — Thu, 28 Sep 2023 13:00:13 GMT

Hey,

I'm having the same issue but I can't find the Documents on the MyEE (online) or on the MyEE app in neither of those places you indicated.

Any ideas?
Thanks in advance

Re: Unable to view order documents

Leanne_T — Thu, 28 Sep 2023 14:11:04 GMT

Hi @fromafricatomal

Have you received the phone and the plan and contract dates have changed in your My EE?

Leanne.

Re: Unable to view order documents

fromafricatomal — Thu, 28 Sep 2023 14:46:22 GMT

Hi,

No I haven’t received anything.
I did get a message to say I have new documents but they can’t be seen anywhere…?

Thanks