topic Re: Activate SIM in Apple Devices

Activate SIM

Kybosh77 — Tue, 19 Sep 2023 09:54:24 GMT

I requested a new SIM card as my current one stopped working which meant I can only use my phone on WI-FI. When trying to activate my new SIM I need a 6 digit code which you send via text which obviously I cannot receive.
I am also unable to call 150 from my phone.
Options please?

Re: Activate SIM

Kieranhenry84 — Tue, 19 Sep 2023 09:57:03 GMT

I have the same problem !

Re: Activate SIM

Katie_B — Tue, 19 Sep 2023 11:56:39 GMT

Hi @Kybosh77 and @Kieranhenry84.

Welcome to the community.

I am sorry to hear this is happening when you are trying to activate a new SIM.

Have you been able to try getting in touch via our live chat team?

Katie

Re: Activate SIM

Kybosh77 — Tue, 19 Sep 2023 12:09:23 GMT

I would love to try that but the EE App is currently not working!

I shouldn’t need to input a code as the SIM was just a replacement / faulty but I still have no EE access and I have tried using another handset too.

Any other ideas?

Re: Activate SIM

Katie_B — Tue, 19 Sep 2023 12:28:36 GMT

Hello @Kybosh77.

Have you tried using My EE online rather than the app?

Katie

Re: Activate SIM

Kybosh77 — Tue, 19 Sep 2023 15:54:27 GMT

Yes I have tried but it just says call or set up for sign language interpreter.

Is there a link to access for Live Chat?

Re: Activate SIM

Katie_B — Tue, 19 Sep 2023 15:57:22 GMT

Hi @Kybosh77.

The 'Start Conversation' button should appear on this page HERE.

Katie

Re: Activate SIM

Kybosh77 — Tue, 19 Sep 2023 16:39:48 GMT

Perfect! All done, thank you.

Re: Activate SIM

Katie_B — Tue, 19 Sep 2023 16:40:55 GMT

That's great to hear @Kybosh77.

Thanks for letting us know.

Katie