topic Sim not recognised in Apple Devices

Sim not recognised

tpoyner — Tue, 19 Sep 2023 13:09:55 GMT

Hi my network has suddenly stopped working. The phone has error message that sim not recognised.

Have tried the basics such as turning phone on and off and also taking sim out and back in.

Unfortunately due to no network I am unable to call EE as there is no WhatsApp number to be able to call (all I have is wi fi access).

Any help would be appreciated, and best way to actually get in contact with am EE technician.

Thanks

Katie_B — Tue, 19 Sep 2023 14:53:32 GMT

Welcome to the community.

Have you been able to try your SIM in another device?

Speak soon,

Katie

tpoyner — Sat, 23 Sep 2023 13:57:58 GMT

Hi.

No I’ve not been able to try that.

I did order a new sim thinking that this would correct the problem but unfortunately not.

Still no signal with the replacement sim.

Tom

Christopher_G — Sun, 24 Sep 2023 07:24:51 GMT

Could you try it in another device, @tpoyner? Just to see if it works?

Chris

tpoyner — Sun, 24 Sep 2023 16:50:36 GMT

Hi. Yes so I tried putting in another phone and it does work.

Tom

Katie_B — Mon, 25 Sep 2023 08:02:22 GMT

Thanks for testing.

Do you have a EE Store near by?

If yes, as you are unable to call I would recommend popping by so our team can run some diagnostics on your device.

Katie