topic Re: iPhone 15 & 15 Pro Preorder Tracking Thread in Apple Devices

iPhone 15 & 15 Pro Preorder Tracking Thread

Equil — Fri, 15 Sep 2023 18:05:42 GMT

Hey Guys,

Just wanted to create a separate thread from the Discussion thread to specifically discuss EE Preorder tracking.

I think it's always helpful/reassuring to keep each other updated on the latest when it comes to this time of year, especially with EE's not-so-great track record on keeping customers informed about their preorders.

Re: iPhone 15 & 15 Pro Preorder Tracking Thread

Equil — Fri, 15 Sep 2023 18:08:44 GMT

I'll start off, I've preordered the 15 Pro Max in Natural.

I've been told to expect delivery WITHIN 14 days after release.

First time in years that I won't have the phone on release day. 😔 First world problems ey?
Fingers crossed I receive the phone before the 4th of October as I fly out to the US on that day.

Re: iPhone 15 & 15 Pro Preorder Tracking Thread

Liamest90 — Fri, 15 Sep 2023 18:10:05 GMT

I’ve ordered the 15 pro max 256gb natural titanium and lady on the phone said I should get it on release day as ordered it early online it said 14 days and got tracking email.

Re: iPhone 15 & 15 Pro Preorder Tracking Thread

Equil — Fri, 15 Sep 2023 18:13:33 GMT

Mine also said 14 days at the time of order. I've received my tracking email but obviously, that's useless until next week.
I'd take your release day guarantee with a pinch of salt - don't set yourself up for disappointment until you see that dispatch confirmation

Re: iPhone 15 & 15 Pro Preorder Tracking Thread

Profile closed — Fri, 15 Sep 2023 18:13:50 GMT

U got told 14 days

Re: iPhone 15 & 15 Pro Preorder Tracking Thread

Equil — Fri, 15 Sep 2023 18:15:22 GMT

As far as I'm aware everyone who's preordered the Pro Max from the get-go has been told within 14 days, yes.

Re: iPhone 15 & 15 Pro Preorder Tracking Thread

Peterldavey — Fri, 15 Sep 2023 18:20:02 GMT

I ordered on the phone at 13:00 and had a text confirming the order at 13:29 however no email received. The agent said I would get the phone on launch day however I am unsure if he really knew what he was doing. Called back at 18:00 and o have an open order and the back systems were down so that was the reason for the delay of email. However got a clue when I get it haha (iPhone pro max 256 blue)

Re: iPhone 15 & 15 Pro Preorder Tracking Thread

garetc — Fri, 15 Sep 2023 18:20:07 GMT

I’ve ordered the 15 Pro Max Natural (512) and it said to expect delivery within 14 days much like everyone else.

I ordered mine at 13:05 and got email confirmation by 13:07.

Re: iPhone 15 & 15 Pro Preorder Tracking Thread

Ghostdog2525 — Fri, 15 Sep 2023 20:08:44 GMT

Advisor on phone told me that all iPhones orders are expect to be dispatched within 14 days no matter what time you put order. But I don’t believe they will delay all shipment from release day by 10 days just to annoyed all customers 🤷‍ hope ours phones will be with us quicker… btw if you put your order by phone and didn't get confirmation email call them again to confirm that your order goes live for safety reason

Re: iPhone 15 & 15 Pro Preorder Tracking Thread

Penguinjen — Fri, 15 Sep 2023 21:08:25 GMT

Lady said that I will get on release day but who knows.
many orders have had the email which looks like it’s sorted but then has the call EE. Knowing from a previous experience you need to call to have the order processed. Took over 2 hours on hold this afternoon.
I now have the confirmation email and I can track but obviously says awaiting date.

Re: iPhone 15 & 15 Pro Preorder Tracking Thread

cctingle — Fri, 15 Sep 2023 22:57:56 GMT

Ordered the iPhone Pro Max 256 Natural. I think the colours are a bit meh this year. Also ordered the 15 Plus in Pink for my mum, using her account.

I had my order completed by 1258, received the XKO email telling me to call, so I did. First guy I spoke to was terrible, told me he couldn't do anything until 1310 and I should call back, so I hung up and called straight back and spoke to someone who sounded more like they wanted to be there.

The advisor told me he'd finalised the order and done the trade in for me, that's it, I haven't received a confirmation email with another order number yet. I called and they gave me an order number starting 03, doesn't work in the tracker though. I did have to do that screen sharing thing where I accepted all of the terms and conditions and that all went through just fine.

On my parents account my mum is upgrading to the pink 15 Plus, again it said to call, so she did, then around 3pm she received a confirmation email and order number which does work in the tracker.

To be fair, as long as my mum's pink one arrives on launch day that's the most important as she's going away the following Monday, I don't mind holding on for mine, but if the order has been messed up or hasn't gone through, I won't be happy. Still, not a lot I can do about it!

Re: iPhone 15 & 15 Pro Preorder Tracking Thread

nizzy_dy1 — Sat, 16 Sep 2023 00:22:31 GMT

I called up, I was told 14 days on live chat but apparently the stock was showing as good when I called for my upgrade and was told I will most likely will have it for launch day. Two of my past EE pre-orders I've had on launch day, my first one I received end of November so hopefully we won't see that again.

Re: iPhone 15 & 15 Pro Preorder Tracking Thread

garetc — Sat, 16 Sep 2023 08:02:22 GMT

Disaster!

I couldn’t see my order on the tracker, it said that it couldn’t track the order and I would get SMS confirmation. So I called up this morning to check, because the system went down yesterday they lost a load of orders despite me getting a confirmation.

It’s been placed again 512GB in ‘natural’ but I had to pay £6.95 for delivery. This time they were able to apply a my EE perks discount whereas I couldn’t when I placed it which is a bonus.

I’ve got an 03xx order number and I can see it’s confirmed on the tracker. Will have to wait and see if it comes next week or not. I’m upgrading from a 14 Pro, functions aren’t that different, I’ve mainly upgraded for the new modem, WiFi 6 and hopefully better battery life.

I think they’ve had a pretty stressful 24 hours with all the issues and extra callers. If you do call and there’s a problem please be kind, remember it’s not that persons fault. They’re there to try and help you as much they’re allowed to based on the processes set by leadership/managers.

Re: iPhone 15 & 15 Pro Preorder Tracking Thread

greenbadger — Sat, 16 Sep 2023 08:11:07 GMT

Watch ultra 2 with blue ocean band ordered at 09:00 yesterday morning with live chat. Have a 003xx tracking number by email

15 PM Blue Titanium 1TB originally ordered online at 12:58 (online orders opened 5 minutes early) but got the call us message. Due to the system delays the order was processed at 13:24. Again received a 003xx number by email. The lady on the phone thought I would get it Monday after launch but she didn’t seem to know how stock with pre orders worked and thought launch day was the day EE got stock which isn’t how it works of course so I’m hoping for launch day for both

Both trackings are on awaiting confirmation for the delivery date

Re: iPhone 15 & 15 Pro Preorder Tracking Thread

RocketPup1 — Sat, 16 Sep 2023 08:29:41 GMT

For those who are trying to order, I would avoid the website at all costs! I would go straight to calling, the wait times are extremely high but they can process the sales over the phone! Took me 1h 30m on phone yesterday but we got there!

Re: iPhone 15 & 15 Pro Preorder Tracking Thread

Profile closed — Sat, 16 Sep 2023 08:33:04 GMT

Ordering yesterday was a nightmare I ordered the series 9 on Thursday thankfully so fingers crossed I get both but they did say 14 day wait with phone both are saying awaiting confirmation

Re: iPhone 15 & 15 Pro Preorder Tracking Thread

Peterldavey — Sat, 16 Sep 2023 09:07:40 GMT

Re called today and the order didn’t go through and the agent tried today and it failed again…. I give up

Re: iPhone 15 & 15 Pro Preorder Tracking Thread

Aferre214 — Sat, 16 Sep 2023 09:21:51 GMT

I called at exactly 1pm to preorder advisor said systems went down and he would call me back in 10 minutes. 2 hours went and no call. Called back and was told they couldn’t do any upgrade anytime accounts at the moment. Called back at 6pm and was told they still couldn’t do it. Hopefully over the weekend. Questioned them on the delivery time and the advisor said they have plenty in stock. Very disappointed with the service

Re: iPhone 15 & 15 Pro Preorder Tracking Thread

katherine26 — Sat, 16 Sep 2023 10:08:35 GMT

Hi all,

I put an order in for the 15 pro max in blue yesterday and immediately got an email confirming my order with a 'xko' order number,

I presume this is the tracking which I won't be able to use until next week,

I look on my orders on my account though and nothing is showing? I know the website has been bugging a lot in the last day, but I still presume this order is confirmed and the 'xko' is the confirmed tracking number?

tia.

Re: iPhone 15 & 15 Pro Preorder Tracking Thread

Profile closed — Sat, 16 Sep 2023 10:11:48 GMT

Hopefully I hate the xko never been able to track I got a o3 I can track so we will see