topic Re: iPad mini 6 not connecting beyond 3G or for data (PDP authentification error?) in Apple Devices

iPad mini 6 not connecting beyond 3G or for data (PDP authentification error?)

JPKP — Sun, 10 Sep 2023 10:44:45 GMT

Hi, I have 5G contract, originally activated eSIM, visited EE store yesterday, they fitted physical sim, still not working. iPad on latest software. Have tried rebooting, airplane mode etc. nothing works. Only thing I have noticed is my APN setting fields are blank? Should they have auto populated? Any suggestions?

Re: iPad mini 6 not connecting beyond 3G or for data (PDP authentification error?)

Chris_B — Sun, 10 Sep 2023 12:37:14 GMT

@JPKP The APN is blank because you deleted the eSIM. Try entering this and then restart the device.

APN: everywhere

Username:

Password:

Go to LTE Setup (Optional) section and enter below information

APN: (Leave Blank)

Username: (Leave Blank)

Password: (Leave Blank)

You could also try a network reset on the device.

Re: iPad mini 6 not connecting beyond 3G or for data (PDP authentification error?)

JPKP — Sun, 10 Sep 2023 13:51:39 GMT

Thanks Chris, but esim (put in at and by ee store) still showing as active, alongside ee sim. APN settings blank in both. I get 3G, but nothing else.

Re: iPad mini 6 not connecting beyond 3G or for data (PDP authentification error?)

JPKP — Sun, 10 Sep 2023 13:52:23 GMT

Also, sorry but cannot find LTE in settings?

Re: iPad mini 6 not connecting beyond 3G or for data (PDP authentification error?)

Leanne_T — Sun, 10 Sep 2023 14:37:04 GMT

Hi @JPKP

Are you able to try the physical SIM card the EE Shop provided in another device to see if this works?

Leanne.

Re: iPad mini 6 not connecting beyond 3G or for data (PDP authentification error?)

JPKP — Sun, 10 Sep 2023 15:12:17 GMT

Hi Leanne, that was the first thing they tried in the shop, before they put it in iPad. Also happened with eSIM beforehand.

I was on 3 before with 5G no problem. Their tech people (who sent me to the shop) think it has something to do with the number from 3 showing as transferred from 3, but not completing the move onto the iPad.

they thought putting a physical SIM in would fix it, but it has not. 🤨

Re: iPad mini 6 not connecting beyond 3G or for data (PDP authentification error?)

Leanne_T — Sun, 10 Sep 2023 15:16:56 GMT

I see, thanks for the extra details @JPKP

Do you have a 5G plan?

Does the number show correct in your device settings?

Leanne 🙂

Re: iPad mini 6 not connecting beyond 3G or for data (PDP authentification error?)

JPKP — Sun, 10 Sep 2023 15:29:35 GMT

I do have a 5G plan. (This is one of my 3x5G EE sims and the only one not working)

The EE shop told me the number is showing as correct.

Also, I get no “APN” option on my iPhone, but I am getting one (everywhere, blank, blank) on my iPad,

Re: iPad mini 6 not connecting beyond 3G or for data (PDP authentification error?)

Katie_B — Mon, 11 Sep 2023 13:48:28 GMT

Hi @JPKP.

Please give our customer care team a call on 150.

The team may be able to send a refresh through to your SIM.

Katie

Re: iPad mini 6 not connecting beyond 3G or for data (PDP authentification error?)

JPKP — Mon, 11 Sep 2023 14:03:18 GMT

Thank you Katie. I am in Belgium until Thursday night. I have booked an appointment at the White City Apple Store in London on Friday morning at 10 to make sure that it is not a problem with the iPad (but it worked fine on 3).

if Apple confirms iPad OK, I will walk across to the EE store, which is 100 metres away, but has dreadful mobile data connectivity anyway!

in the meantime, I would like to know what if anything I should enter in APN settings?

Right now they are:

APN = “everywhere

user name = blank

Password = blank

what should they be?

Re: iPad mini 6 not connecting beyond 3G or for data (PDP authentification error?)

Katie_B — Mon, 11 Sep 2023 14:34:22 GMT

Hi @JPKP.

Please be sure to keep us updated here on the community following your trip to the Apple Store.

APN settings can be found on this page HERE.

Katie 🙂

Re: iPad mini 6 not connecting beyond 3G or for data (PDP authentification error?)

JPKP — Mon, 18 Sep 2023 16:39:28 GMT

It turned out to be an EE system error. Apple store completely checked out iPad & gave it a clean bill of health. Tried SIM in one of their units and it didn’t work in that either, but it did connect to 3G. Back to EE store. Level 2 team confirmed SIM allocated to my account and SHOULD work, but it didn’t. Eventually closed down that number & SIM on my EE account. Started again with a new SIM and different number. It works perfectly. Looks like the porting of my old number somehow confused EE’s system. All good now. Only worry is that I need to check that I have the same deal that I originally signed up for on the first SIM.

Re: iPad mini 6 not connecting beyond 3G or for data (PDP authentification error?)

James_B — Tue, 19 Sep 2023 07:10:52 GMT

Thanks for the update @JPKP 🙂

Was everything OK with your plan?

James

Re: iPad mini 6 not connecting beyond 3G or for data (PDP authentification error?)

JPKP — Tue, 19 Sep 2023 07:39:34 GMT

I don’t know yet. I bought the original SIM in a local store in August, and the EE store in Westfield were not very sure about it all. Could not get through on 150 (queued for more than half an hour twice) and so planning to go back to my local store when home on Thursday or Friday.

Re: iPad mini 6 not connecting beyond 3G or for data (PDP authentification error?)

James_B — Tue, 19 Sep 2023 07:41:16 GMT

You should also be able to view your plan in My EE @JPKP

Hope this helps.

James