topic Re: Rose Gold Apple Watch out of stock under insurance in Apple Devices

Rose Gold Apple Watch out of stock under insurance

CC88 — Tue, 05 Sep 2023 17:02:49 GMT

I need some advice, I made a damage claim for my SE 40mm rose gold Apple watch over a week ago. I've been on the phone to EE insurance nearly every 2 days trying to convince them my item is no longer stocked in this colour.

They keep offering me the starlight which is a silver colour watch- i do not want this colour and i don't wear silver.

I'm really annoyed someone in the team can't just tell me its no longer in circulation/stocked and offer me an alternative watch in a colour i prefer.

Also I have put in a complaint which could take 8weeks to get a resolution.

Can someone please advise me the following

a) is the rose gold watch coming back in stock and when

B) can i be offered a watch in an upgrade

c) do i have to accept the starlight light offer, they seem to not have any other colours available.

Thanks in advance

Re: Rose Gold Apple Watch out of stock under insurance

Chris_B — Tue, 05 Sep 2023 19:41:10 GMT

@CC88 You have the original Apple Watch SE that Apple no longer produces. EE are offering you the 2nd generation Apple Watch SE. So you’re getting a better watch. The SE 2 is available in Midnight, Starlight and Silver. Starlight isn’t silver it’s a very light gold/champagne gold and you’ll notice this if you place it next to a silver Apple Watch.

Starlight

Silver

Re: Rose Gold Apple Watch out of stock under insurance

CC88 — Tue, 05 Sep 2023 20:21:59 GMT

I had no idea, it looked silver online but now you’ve shown me in comparison I feel a lot better now. I will call the insurance team tomorrow and accept the claim.
thanks Chris

Re: Rose Gold Apple Watch out of stock under insurance

Chris_B — Thu, 07 Sep 2023 07:20:20 GMT

@CC88 The starlight does look silver until you compare it with a silver watch.