topic Re: upgraded phone in Apple Devices

upgraded phone

Becky-94 — Sun, 27 Aug 2023 11:54:20 GMT

Hello, I've recently upgraded my iPhone I tried signing out of my old phone and signing into my new one but now I'm signed into both phones, can't do anything because they both say I cannot sign out of my Apple ID because my phones are being restored, it's been 3 days now they're both still the same there's no budge what so ever.

Re: upgraded phone

Christopher_G — Sun, 27 Aug 2023 13:51:02 GMT

Hi @Becky-94

Welcome to the community.

What are you trying to sign in or out of? Have you fully backed up your old phone? Once you've done that, you should be able to log into your Apple ID on the new phone and restore the backed up data.

How to back up your iPhone or iPad with iCloud – Apple Support (UK)

Restore your iPhone, iPad or iPod touch from a backup – Apple Support (UK)

Chris

Re: upgraded phone

Becky-94 — Sun, 27 Aug 2023 15:22:25 GMT

Hello @Christopher_G

I'm trying to sign out of my apple ID from my old phone, I think its all backed up ive got all my contacts, photos, videos & apps but I just can access none of the apps or WIFI because that isn't connecting either, I cant connect my VPN because I need to go into my app store but I can't because none of my apps are working.

Re: upgraded phone

Leanne_T — Mon, 28 Aug 2023 07:00:57 GMT

Hi @Becky-94

Have you tried restarting the phones?

Have you tried the steps in the If restore from iCloud backup failed – Apple Support (UK) page?

Leanne.

Re: upgraded phone

Becky-94 — Mon, 28 Aug 2023 10:26:20 GMT

hello Leanne

I've finally done it now but now there's another problem my SIM & data aren't connecting to my phone at all.

Re: upgraded phone

Katie_B — Tue, 29 Aug 2023 07:42:02 GMT

Hi @Becky-94.

Since your post has your SIM connected in your device?

Katie

Re: upgraded phone

Becky-94 — Tue, 29 Aug 2023 08:54:55 GMT

no, it's still not connecting, I've ordered another sim replacement & if that doesn't work I guess I've got to pop in store & see if they can figure it out.

Re: upgraded phone

Katie_B — Tue, 29 Aug 2023 09:08:01 GMT

Please keep us updated here on the community @Becky-94.

If you do not wish to wait for a replacement you are welcome to pop by your local store with photo ID today and they can issue you another SIM.

Katie

Re: upgraded phone

Becky-94 — Wed, 30 Aug 2023 11:24:46 GMT

it's all working now I had to ring up EE & they had to unlock the the sim.

Re: upgraded phone

Leanne_T — Wed, 30 Aug 2023 11:26:59 GMT

Thanks for letting us know @Becky-94

Leanne 🙂