topic Re: Sent a different replacement phone in Apple Devices

Sent a different replacement phone

Hadisinho — Thu, 24 Aug 2023 22:25:51 GMT

Hi all,

So I lost my iPhone 14 Pro Max 256GB on EE. I phoned the insurance team to make a claim since I got insurance with them of which it was successful. Only to find out after getting an email that the device being sent is a different colour to mine and only has 128GB storage which is now enough for my needs. My question is can I ask them to send me one with the same storage as my lost one or do I have no choice but to accept this one ?

Re: Sent a different replacement phone

Leanne_T — Fri, 25 Aug 2023 05:58:22 GMT

Hi @Hadisinho

Thanks for coming here.

Did you order the lost iPhone from us originally?

Was the iPhone exchanged or returned for another model at anytime?

Leanne.

Re: Sent a different replacement phone

Hadisinho — Fri, 25 Aug 2023 07:17:06 GMT

I did order it from EE originally yes as it’s on contract. The replacement is to be sent out today but I don’t want it as it’s not the same storage wise as the one I lost hence doesn’t fit my needs

Re: Sent a different replacement phone

Leanne_T — Fri, 25 Aug 2023 08:09:47 GMT

Hi @Hadisinho

Please get in touch with our mobile care team by calling 07953 966 150, from any phone and the team will get this looked into for you.

Leanne.