Reset password problem

GarryFrost — Wed, 23 Aug 2023 09:13:26 GMT

Tried resetting my password recently (after forgetting it) to get into the EE app on an iphone 11.

I entered my email adress and clicked the reset password link.

I was taken to a screen that said a passcode had been sent to my email adress. There was a space for entering the code.

I had to navigate away from this screen to check my emails for the code. I copied the code.

On returning to the EE app I instantly saw the ‘enter passcode’ screen disappear so I was unable to enter the code to get to the change password screen. Tried severa times. As it happens I eventually was able to recall my original password but I am conscious that this feature is not working should I forget my password again.

Re: Reset password problem

Leanne_T — Wed, 23 Aug 2023 11:25:26 GMT

Hi @GarryFrost

Thanks for letting us know this has happened.

If you have any problems in future, please come back and let us know and we will see what we can do to help 🙂

Leanne.

topic Re: Reset password problem in Apple Devices

Reset password problem

Re: Reset password problem