topic Re: iWatch won’t connect to network - tariff issue? in Apple Devices

iWatch won’t connect to network - tariff issue?

Midlifecrisis — Sun, 06 Aug 2023 19:26:09 GMT

Recently upgraded to a series 8 iwatch…. Took a long time to arrive, but that’s that.

now trying to connect to network and it’s having none of it.

i get the following:

Oops. Something's not quite right.

It looks like you've selected 'Set up for Myself' which isn't compatible with the price plan you have bought.

To complete set-up with your current price plan, click 'Cancel', then re-pair your Apple Watch and select 'Set up for a Family Member'

however when I try the other way it won’t let me ad it says it’s supposed to be for someone else so can’t use same itunes account!

i just want my watch to work as my previous one….. have I possibly selected the wrong tariff when upgrading?! Even if I have, why is it flat out blocking me from getting the watch on the network?!

there was nothing on the tariff saying it had to be a separate user?! Someone help, already tried 150…. First time recommended turning wifi off…. No difference. Second time ran out of patience waiting on hold 🤣

can i get the tariff changed so i can connect the damn thing as per my previous watch?!

Re: iWatch won’t connect to network - tariff issue?

Katie_B — Mon, 07 Aug 2023 07:11:44 GMT

Hello @Midlifecrisis.

Welcome to the community and thanks for upgrading with us.

Has your old watch been disconnected from your phone?

Katie

Re: iWatch won’t connect to network - tariff issue?

Midlifecrisis — Tue, 08 Aug 2023 08:32:40 GMT

Hi,

been in touch will call centre couple of times - straight through in mornings!

i was on a family plan, so that has been changed to the shared plan.

however there are other issues on your (EE’s) end which will not allow my watch to connect, apparently I have a missing MTAS profile - and that’s an issue with yourselves and apparently there’s no known fix at the moment. So potentially my watch may never connect to the network, or may work when a fix is found. I’ve been given the option of ending contract as Im within my 14 days….
Would rather keep the watch, however currently paying for a plan that won’t be able to be used due to technical issues on EE’s side.