topic Re: Apple Watch cellular setup in Apple Devices

Apple Watch cellular setup

Andy_1984 — Sun, 06 Aug 2023 16:59:03 GMT

Since I bought my Apple Watch last year I have never been able to set up the data on it, all I get is an error message. I’ve spoken to customer services on several occasions and no one seems to be able help. Screen shot of the error is below, can anyone help?

Re: Apple Watch cellular setup

Katie_B — Mon, 07 Aug 2023 07:01:17 GMT

Hello @Andy_1984.

Welcome to the community.

What was advised by our customer care team?

Are you aware if this has been logged with technical support?

Katie

Re: Apple Watch cellular setup

Andy_1984 — Mon, 07 Aug 2023 14:40:28 GMT

The last communication I had was that it was being set up and would be working within 24 hours. This was after spending over a week trying to get it sorted, when it didn’t work after the 24 hours I gave up trying

Re: Apple Watch cellular setup

Andy_1984 — Mon, 07 Aug 2023 14:43:51 GMT

Sorry Katie, my response was quite abrupt after reading it back to myself!

thanks for the welcome 😁

Re: Apple Watch cellular setup

Katie_B — Mon, 07 Aug 2023 14:48:04 GMT

Thanks for getting back to me @Andy_1984.

When did you speak with the team who advised 24 hours?

Katie

Re: Apple Watch cellular setup

Andy_1984 — Mon, 07 Aug 2023 18:06:30 GMT

It was on the live chat back in November last year, I’ll add a screenshot of the messages…

Re: Apple Watch cellular setup

Christopher_G — Tue, 08 Aug 2023 06:59:56 GMT

Thanks, @Andy_1984

I think it's worth speaking to our technical support team over the phone on 150, they'll be able to check over your account fully and help you get set up.

Chris