topic Re: Water Damage in Apple Devices

Water Damage

Davidhchef123 — Thu, 27 Jul 2023 06:30:22 GMT

I am 90% sure what the answers to this will be but i have to ask.

So recently my iPhone 14 Pro Max had a display issue, i took it to apple (genuine Genius Bar Apple Store) and they replaced my screen/display.

afterwards i noticed while scrolling through settings it said non genuine part was used…

a few weeks later i dropped my phone into the bath (dog knocked it off the sink) and now all cameras are full of water, the phone began turning off intermittently, green lines showed up on the screen, and now its dead.

I am only 1 year into my contract is there ANYTHING that i can do? I do feel like when the screen was replaced it possibly hasn’t been sealed properly?

was swimming for hours at a time in the Maldives with my 13 Pro Max and not a single issue…

Re: Water Damage

Leanne_T — Thu, 27 Jul 2023 08:29:47 GMT

Hi @Davidhchef123

Thanks for coming here.

Have you tried going back into the Apple store to see if they can help?

Do you have any insurance on the iPhone?

Leanne 🙂

Re: Water Damage

Alex_M — Thu, 27 Jul 2023 08:35:13 GMT

If you don't have insurance, does your home or contents insurance cover it?

Re: Water Damage

Kirigaya_Kazuto — Thu, 27 Jul 2023 08:39:42 GMT

Ouch, that sounds like they failed to apply the screen correctly! you could chat with Apple support and see if they'll do an express replacement for you, as they probably won't be able to fix that in store. they may replace it in store though

At least the Dynamic Island will see the ocean for a couple days though

Re: Water Damage

Davidhchef123 — Thu, 27 Jul 2023 08:40:59 GMT

I have an appointment booked at the store on Sunday so we will see

Re: Water Damage

Leanne_T — Thu, 27 Jul 2023 08:42:33 GMT

Let us know how you get on @Davidhchef123

Hope this gets sorted for you 🙂

Leanne.