topic Re: EE app in Apple Devices

EE app

Mike_Baker — Tue, 25 Jul 2023 18:45:03 GMT

I’ve downloaded the latest version of the EE app on my iPhone, but it keeps sticking on the welcome page. Anyone else having trouble?

Re: EE app

James_B — Wed, 26 Jul 2023 07:13:07 GMT

Hi @Mike_Baker,

Welcome to the EE Community. 🙂

When you say it is sticking, does it load eventually or not at all?

James

Re: EE app

Mike_Baker — Wed, 26 Jul 2023 07:37:01 GMT

Not at all unfortunately. Just stays on the logo page.

Re: EE app

James_B — Wed, 26 Jul 2023 08:59:40 GMT

Hi @Mike_Baker,

Please could you delete and reinstall the app and let me know if that resolves the issue?

Thanks

James

Re: EE app

Mike_Baker — Wed, 26 Jul 2023 09:25:52 GMT

Thanks James… that has sorted the problem! 👍🏼

Re: EE app

James_B — Wed, 26 Jul 2023 09:33:09 GMT

That's great @Mike_Baker

Thanks for letting me know. 🙂

James

Re: EE app

Hope1313 — Sat, 02 Sep 2023 12:17:10 GMT

Hi. I have a similar problem but deleting and re-installing the app on my iPhone hasn’t made any difference. When I tap on the app a message comes up telling me to log in to my account. The app doesn’t open at all. I then have to access my account through the browser. It’s been the same now for well over a week . Any ideas anybody? It’s really frustrating

Re: EE app

Christopher_G — Sat, 02 Sep 2023 14:18:31 GMT

Sorry to hear that, @Hope1313

What kind of device are you using? Are there any updates for the app in your app store?

Chris

Re: EE app

Hope1313 — Sat, 02 Sep 2023 14:42:01 GMT

Hi.. no updates I’m afraid. I’ve uninstalled and re-installed but it’s just the same. I use an iPhone SE 3generation. Unfortunately I’m not tech savvy so I do struggle a bit. When I try to open the EE app there is nothing other than a message telling me to log into my account. I tried calling customer services this morning but I gave up after 15 mins.

Re: EE app

Christopher_G — Sat, 02 Sep 2023 14:48:28 GMT

What happens when you try to log in, once you get to the part where it asks you to, @Hope1313?

Chris

Re: EE app

Hope1313 — Sat, 02 Sep 2023 17:55:02 GMT

I can access the website via the browser no problem. It’s just the app. There’s no way it’s going to open. I just get the message ‘ log into my ee. The quickest and easiest way to manage your account wherever you are’. It’s weird. There is no link or otherwise. I just have to go via the website

Re: EE app

Christopher_G — Sun, 03 Sep 2023 07:22:45 GMT

OK, thanks @Hope1313

Usually deleting and redownloading would fix any issues like this, I'm not sure why it isn't working for you. It could be worth speaking to our technical support team so they can look into this.

Chris

Re: EE app

Hope1313 — Sun, 03 Sep 2023 10:13:56 GMT

Thank you for your help and for getting back to me. As I say, it’s been like this for a while now. I’ve deleted and reinstalled a few times and it’s made no difference. I’ll persevere with it but it’s quite annoying. Thanks again. Best regards Richard

Re: EE app

Tan65 — Fri, 08 Sep 2023 07:55:14 GMT

Morning James

The problem that I am getting is I can log into the app, but it just says 'Good morning/evening' and nothing else loads. This has been the case for almost two months. I have reinstalled the app twice but no luck

EE tech keep saying it is a known issue at their end?

Tan

Re: EE app

James_B — Fri, 08 Sep 2023 09:41:27 GMT

Hi @Tan65,

Welcome to the EE Community. 🙂

I'm sorry to hear there is a technical issue with your account.

As you have had the same problem for so long, I'd recommend contacting Technical Support so the team can make sure your fault ticket is still open.

Thanks

James

Re: EE app

Jashie — Wed, 28 Feb 2024 04:17:23 GMT

I’m so tired of this app update cause nothing ever fixes anyways ! How long is the app going to be down for so I can gift my data. !!

Re: EE app

Leanne_T — Wed, 28 Feb 2024 07:46:49 GMT

Hi @Jashie

Thanks for coming to the community.

Can you access your EE app or EE account online this morning to gift data?

Leanne.