topic Re: I received my new iphone its not working properly in Apple Devices

I received my new iphone its not working properly

Ash712 — Fri, 21 Jul 2023 08:07:36 GMT

I received my phone in January this year but unfortunately you device is not working properly even there is always suddenly single gone I got Insurance but thing is that if you send me device and it is defective than you have replaced that device. Because I already pay a lot of money even I loss a lot money from that reasons because of it I lost my good jobs.

Re: I received my new iphone its not working properly

Leanne_T — Fri, 21 Jul 2023 08:41:29 GMT

Hi @Ash712

Thanks for posting.

The image shows the device is in airplane mode, can you try taking off airplane mode, does this show signal?

Leanne.

Re: I received my new iphone its not working properly

Alex_M — Fri, 21 Jul 2023 08:51:32 GMT

@Leanne_T I don't think it's in aeroplane mode, that is showing that it has satellite connection and 1 bar of mobile signal.

@Ash712what exactly is the issue you are having that leads you to believe it is defective?

Thanks,
Alex

Re: I received my new iphone its not working properly

Leanne_T — Fri, 21 Jul 2023 09:09:28 GMT

Thanks @Alex_M

Sorry my mistake, @Ash712 if the device is not in airplane mode and no signal is showing, are you able to try the SIM card in another phone?

Leanne.

Re: I received my new iphone its not working properly

Northerner — Fri, 21 Jul 2023 11:02:31 GMT

Hi @Ash712

Are you in the UK?

Your insurance policy will say if your replacement will be new for old or refurbished handset.

Thanks

Re: I received my new iphone its not working properly

Ash712 — Fri, 21 Jul 2023 15:59:46 GMT

basically there is not any single bar of reception even i bought this phone in january and after some time like with in two weeks i was facing problem like bad reception phone became too hot some time it’s automatically turned off. and i did alot of complaints to ee technical team and stuff after wasting my time they said there is device problem and stuff . but i got fully covered insurance as well when i buy the insurance they was saying when you lost or stolen you phone than you have to pay excess fees but now they are saying if you want replace you phone than you have to pya excess fees . please let me know they send me defected phone now they are saying we can’t replace your phone if you want than you have to pay excess fees . all faults are their but i can’t under stand what i can do now . My all work i only do on phone i spend alot money every month i give them 100 pound . she was too rude with me today early morning.

Re: I received my new iphone its not working properly

Ash712 — Fri, 21 Jul 2023 16:00:23 GMT

Yes i tried everything swap sim . reset metwork settings all stuff

Re: I received my new iphone its not working properly

Ash712 — Fri, 21 Jul 2023 16:02:03 GMT

yes i’m in uk , i got fully covered insurance but they are asking me to pay excess fees for replacement. why would i use pay for that thing which they send me defective phone

Re: I received my new iphone its not working properly

Alex_M — Fri, 21 Jul 2023 16:03:20 GMT

@Ash712 @Could you confirm that you have tried another sim in your device, and that doesn’t work either?

What does it say in Settings > Mobile Service under ‘Network Selection’ - Does it say EE or EE WiFi Call or something else?

Thanks,
Alex

Re: I received my new iphone its not working properly

Alex_M — Fri, 21 Jul 2023 16:07:17 GMT

Either way you don’t need to claim on any insurance as the phone is also covered by AppleCare automatically for a year, so Apple will repair it for a small fee.

Re: I received my new iphone its not working properly

Chris_B — Fri, 21 Jul 2023 17:39:53 GMT

@Ash712 Have you tried a network reset on the device? It’s in settings>general >transfer or reset>>reset>Reset network settings.