topic Re: Been sent a new iPhone from EE that's blacklisted in Apple Devices

Been sent a new iPhone from EE that's blacklisted

Bonn — Thu, 22 Jun 2023 09:29:00 GMT

Opened a new line, an iPhone 14, received the phone and sim won't work. Found out on online chat that it's been blacklisted. Not sure how ee can send out a new phone that's blacklisted. Not happy at the moment

Re: Been sent a new iPhone from EE that's blacklisted

Christopher_G — Thu, 22 Jun 2023 11:37:22 GMT

Hi @Bonn

Welcome to the community.

I'm not sure how that could happen. Seems like there may have been a mistake somewhere. What did our Mobile Care team say the next steps are?

Chris

Re: Been sent a new iPhone from EE that's blacklisted

Bonn — Thu, 22 Jun 2023 11:49:47 GMT

They weren't sure how it happened, but I've just spoken to one of your excellent colleagues who's helped me through it and the phone is fine now. 😊

Thank you!

Re: Been sent a new iPhone from EE that's blacklisted

Christopher_G — Thu, 22 Jun 2023 11:50:37 GMT

Ah that's great, @Bonn

Thanks for coming back to let us know. 🙂

Chris